Membership Sales Advisor Sales and Retention · Havant, Waterlooville

Horizon Leisure Centres; Waterlooville; Hybrid; GBP 26,000; Full time

Job summary

A leisure trust is seeking a Membership Sales Advisor in Waterlooville, focusing on generating membership sales while delivering outstanding customer service. The role includes prospecting for new members, meeting sales targets, and supporting existing members. Ideal candidates show a proven sales background and possess strong communication and interpersonal skills. You will enjoy a dynamic work environment with benefits like free gym access and a comprehensive training program.

Benefits

Free gym access

Employee discounts

Healthcare Cash plan

Employee Assistance Programme

23 days annual leave + 8 days bank holiday

Company pension scheme

Qualifications

• Proven track record of sales success.
• Understanding of KPI indicators to maximise sales.
• Experience in the gym or fitness industry is preferred.

Responsibilities

• Generate new membership sales through prospecting.
• Build and maintain relationships with members.
• Meet or exceed monthly sales targets.
• Provide optimal customer service and support.
• Conduct sales tours of facilities.

Skills

Strong communication skills

Interpersonal skills

Customer service skills

Self-motivated

Organisational skills

Time management skills

Ability to work under pressure

Tools

Sales CRM systems

Job description

Job title: Membership Sales Advisor

Hours: 37.5

Location: Havant Leisure Centre and Waterlooville Leisure Centre

Salary: £25,235.00 plus commission

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role:

As a Membership Sales Advisor, you will play a key role in generating new membership sales while delivering excellent customer service and ongoing support to members. You’ll be confident engaging with people, understanding their needs and matching them to the right membership options to support their health and fitness goals. This role includes regular weekend working and sales coverage across Havant and Waterlooville Leisure Centres, with occasional working at Guildford Leisure Centre.

We are looking for a Membership Sales Advisor to join us in transforming our business from 'good' to 'great'! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.

What does the role involve?

• Proactively generate new membership sales through prospecting and lead generation
• Building and maintaining relationships with potential and existing members
• Meeting or exceeding monthly sales targets
• Developing and implementing sales strategies to increase membership
• Providing optimal customer service and support to members
• Participating in weekly sales meetings and providing relevant insight pertaining to membership sales and retention
• Conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and interests
• Responsible for the administration of membership paperwork and to ensure that it is processed accordingly
• Planning and organising own daily selling activity to obtain new business
• Achieve on a weekly basis standards and targets, as set by the company
• Ensure the Sales CRM system is accurately maintained and all leads are communicated with in a timely manner
• Accountable for all cash handling, reporting any mistakes or shortfalls immediately
• Carry out competitor analysis on a regular basis to provide information which can be used positively when selling the facilities
• Generate new business by conducting outreach to prospective Corporate clients

Your Experience:

• Proven track record of sales success
• A solid understanding and use of KPI indicators to maximise sales
• Working knowledge and experience of Sales CRM systems is preferred
• Experience in the gym or fitness industry is preferred

Skills and competencies

• Strong communication, interpersonal and customer service skills
• Ability to work well in a team-orientated environment
• Self-motivated and results driven
• Strong organisational and time management skills
• Ability to work flexible hours, including evenings and weekends
• Full Clean Driving Licence to travel between sites and to visit Corporate clients
• Ability to work to strict deadlines and prioritise under pressure
• Ability to perform under pressure in a confident and calm manner
• PC, Microsoft and web literate

What you can expect from us:

• A comprehensive induction and training programme; you don't need to have worked in the leisure industry before. We will teach you all you need to know!
• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
• Variety; no two days is the same!
• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.

Benefits:

• Free access toour award-winning gym's and exercise classes for you and a +1
• Employee discounts and wellbeing platform
• Healthcare Cash plan
• Free 24/7 access to GPs using our SmartHealth plan
• Employee Assistance Programme - support for when you need it most
• 23 days annual leave + 8 days bank holiday
• Holiday purchase scheme
• Internal recognition schemes
• Opportunities for training, development and progression
• Free onsite parking - subject to availability
• Hybrid and family friendly policies
• Generous company sick pay scheme
• Employee referral scheme
• Company pension scheme
• Death in service benefit
• And much more....

This role will be based at Havant and Waterlooville with occasional travel to Guildford.

Interview Process:

The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.

There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!

If you are a recruitment agency, please note we operate a PSL and do not take cold calls.