Member Service Representative (Permanent, Part Time) Morden

Access Credit Union Limited; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading credit union in the United Kingdom is seeking a Member Service Representative to deliver high-quality financial services. Ideal candidates will have strong customer service skills, attention to detail, and the ability to work under pressure. This position offers a starting salary of $20.00 per hour and various employee benefits, including 100% company-paid health benefits and an employer-matched pension plan. If you are passionate about serving others and looking to grow your career, apply today.

Benefits

100% company paid health benefits

Employer-matched pension plan

Career advancement opportunities

Qualifications

• Minimum of 1-year experience in customer/member service role.
• Ability to work in a fast-paced environment and make timely decisions.
• Proficient computer skills.

Responsibilities

• Process various financial services efficiently for members.
• Resolve routine problems with member accounts.
• Maintain open communication with team members.

Skills

Customer service skills

Interpersonal communication

Problem-solving

Attention to detail

Education

Grade 12 diploma or equivalent

Business Administration or other post-secondary education

Job description

# **Grow your career with one of Manitoba's Top Employers since 2014.**At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.**At Access Credit Union, our values are straightforward:*** Do good* Be better* Own it* Move forwardThe Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.**Key Responsibilities & Accountabilities****Member Services*** Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.* Balance transactions including ATM, night deposits and the cash drawer on a daily basis.* Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.**Relationship Management*** Differentiate between credit union and competitor products and services in terms of member needs.* Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union’s products and services.**Team Work*** Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment* Work collaboratively with other team members to achieve organizationaland departmentobjectives.**Business Development & Community Relations*** Actively look for referral opportunities for both lending and wealth teams* Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.**Essential Qualifications*** Grade 12 diploma or equivalent* Business Administration or other post-secondary education would be considered an asset* Minimum of 1-year previous experience in customer/member service role* Additional experience and/or development from the Member Services Representative (MSR) position* Demonstrated desire to serve others in a friendly and professional manner* Ability to identify and willingness to act upon sales and service opportunities* ·Strong interpersonal and communication skills, both verbal and written* Attention to detail with high degree of accuracy* Ability to work in fast-paced environment and perform well under pressure* Ability to prioritize using sound judgment to make timely and effective decisions* Ability to follow standardized policies and procedures* Proficient computer skills**Employee Sub-Type**Regular**Starting Salary**$20.00If you are interested in this position, apply today!