Member Proposition Manager

Nestpensions; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A major workplace pension scheme in the UK is seeking a Member Proposition Manager to lead the development of customer-centric propositions. This full-time role involves managing propositions from inception to market and ensuring they deliver against business outcomes. Candidates should have significant experience in the Financial Services sector, particularly in developing propositions that enhance financial resilience for low to moderate income workers. The position offers a hybrid work arrangement and a supportive environment for professional growth.

Benefits

Generous training budget

Hybrid working model

Inclusive work environment

Qualifications

• Experience leading propositions from Discovery to launch.
• Strong background in market insight analysis.
• Experience in designing and running customer-centric design sprints.

Responsibilities

• Lead the development of innovative customer-centric propositions.
• Manage propositions in market to meet business outcomes.
• Work across functions to deliver successful propositions.

Skills

Leading proposition development

Market insight analysis

Customer-centric design sprints

Commercial analysis

Risk management

Developing financial propositions

Job description

*Please note we only accept online applications.*

Role Overview

This role sits within the Member Propositions team – our daily mission is to develop digital propositions that enable members to make the right financial decisions for them, both in the short term to improve financial resilience and in the long term to support pensions saving.

The Member Proposition Manager is a full‑time role, reporting to the Head of Member Propositions & Acquisition. It leads the development of innovative, customer‑centric propositions from the Discovery phase to launch and then manages propositions in market to ensure they deliver against business case outcomes. Skilled at working across all phases of the proposition development lifecycle, the role will have the gravitas to work across a matrix of functions to deliver and run successful customer propositions.

We are looking for an experienced individual that can really buy into what we are trying to deliver at Nest – enabling low to moderate income workers to achieve higher levels of financial resilience and plan for a more secure financial future.

Minimum Criteria for this role

• Applied experience in leading proposition development from Discovery through to launch and ensuring that propositions meet their business case objectives post launch.
• A strong background in commissioning and analysing market insight to provide a sound basis for data‑driven proposition development.
• Applied experience of designing and running customer‑centric design sprints that deliver strong concepts, backed by customer testing.
• Strong background in commercial analysis with a good grasp of creating detailed financial business cases.
• Strong understanding of build/buy/partner analysis and leading procurement exercises to source strong partners for co‑development.
• Strong understanding of risk management within projects spanning from Discovery through to launch.
• Significant experience in developing propositions within the Financial Services sector or related sectors such as telco, utilities.

Don’t worry if you think you don’t have all the key skills; it might be worth taking the few minutes to apply as we’re good at spotting potential and offer a generous training budget.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Flexible and Agile Working

Everyone’s personal situation is different. To make the most out of hybrid working, we’ve introduced different ways of working, which include (subject to role requirements):

• Hybrid of office (Canary Wharf, London) and home working – there will be an expectation to attend the office, once‑twice a week or more, as required.

For more information about our recruitment process click here.

Directorate/Department Overview

The Nest Experience (NX) directorate is responsible for developing and evolving the propositions for our customers whilst creating services and a set of experiences that differentiate us from other providers. This includes:

• Definition of our customer strategies
• Developing, maintaining and evolving our customer value propositions
• The brand and marketing of Nest to our customers
• The design of the service experiences our customers enjoy across all channels
• Working with our partner TCS, to deliver a service that delights our customers and keeps their data and assets safe

Organisational Overview

Nest is an award‑winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first‑class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio‑economic background.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [e-mail].