Member Experience Lead - Casual with Growth Path

REVO Fitness; Salisbury; On-site; GBP 20,000 - 28,000; Part time

Job summary

A fitness company in Salisbury seeks a Member Experience Lead to enhance member satisfaction and support the club manager. The role emphasizes providing a welcoming atmosphere and maintaining high operational standards. Candidates should have proven customer service experience and alignment with company values. The position requires current First Aid & CPR certification, showcasing a commitment to members' safety. This role offers a dynamic environment for passionate individuals willing to improve member interactions.

Qualifications

• Alignment with Revo's Brand, Values, and Behaviours.
• Initiative to exceed member expectations.
• Previous customer service experience preferred.

Responsibilities

• Ensure quality member experience and support club manager.
• Cultivate positive relationships with teammates.
• Maintain high standards for cleanliness and organisation.
• Uphold health and safety standards.

Skills

Customer service experience

Interpersonal skills

Strong communication skills

Conflict management skills

Proactive approach

Education

Current First Aid & CPR Certification

Job description

A fitness company in Salisbury seeks a Member Experience Lead to enhance member satisfaction and support the club manager. The role emphasizes providing a welcoming atmosphere and maintaining high operational standards. Candidates should have proven customer service experience and alignment with company values. The position requires current First Aid & CPR certification, showcasing a commitment to members' safety. This role offers a dynamic environment for passionate individuals willing to improve member interactions.