Medical Secretary

Bupa; Greater London; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading health and care provider in London is seeking a Medical Secretary to support consultants and ensure high-quality service for patients. Responsibilities include managing correspondence, liaising with departments, and ensuring confidentiality. The ideal candidate will have prior experience in private healthcare, excellent communication skills, and a strong customer service orientation. This full-time role offers a competitive salary of up to £37,500 per year along with multiple benefits including health insurance and enhanced pension plan.

Benefits

Equivalent to 25 days holiday per year

Bupa health insurance

Enhanced pension plan and life insurance

Annual performance-based bonus

Support with travel costs

Discounted gym sessions through Gympass

Qualifications

• Experience in providing secretarial support in a healthcare environment is essential.
• Strong organizational skills and ability to manage multiple tasks.
• Commitment to maintaining confidentiality and professionalism.

Responsibilities

• File all correspondence and patient notes accurately.
• Receive and manage telephone queries and messages.
• Liaise with various hospital departments and external organizations.

Skills

Previous experience as a Secretary within the Private Healthcare sector

Good communication skills

Good telephone manner

Ability to deliver excellent customer service

Knowledge of GDPR

Job description

* Before submitting your application, you should read our to understand how Bupa will use, store and share your information.* For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Medical Secretary page is loaded## Medical Secretarylocations: South West Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 10, 2026 (16 days left to apply)job requisition id: R1210956Job Description:**Medical Secretary****Cromwell Hospital, London SW5 0TU****Permanent Contract****Salary: Up to £37,500 a year****Fantastic Benefits****Full time - 37.5hrs a week****We make health happen**Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.**Role Overview**As the Medical Secretary you will be responsible for providing secretarial expertise to the Consultants and to prioritise their workload accordingly ensuring that a high quality of service is delivered to patients, staff, and consultant users.**What you’ll do*** To file all correspondence, test results and referral letters into the patient’s notes before returning to medical records.* To receive telephone messages and relevant queries. Send/receive faxed messages and relay promptly to doctor concerned. To request patient information from outside organisations.* To promote good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the OPD Secretariat and the hospital are upheld.* To liaise with appropriate departments e.g. pathology, radiology, medical records, outpatient reception and appointments office.**What you’ll bring*** Previous experience as a Secretary within the Private Healthcare sector* Good communication skills* Good telephone manner* Ability to deliver excellent customer service* Knowledge of GDPR and maintain a high standard of confidentiality at all timesWe are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Practice Manager you’ll be eligible for:* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell* Bupa health insurance as a benefit in kind* An enhanced pension plan and life insurance* Annual performance-based bonus* Support with travel costs via a season ticket loan or cycle2work* Discounted access to online gym sessions through Gympass* Various other benefits and online discountsBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Please note the application deadline for this role is the end of Friday 9th January 2026Time Type:Full timeJob Area:AdministrationLocations:Cromwell Hospital London