Medical Assistant - Rochester General MOB

Rochester Regional Health; Rochester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Rochester is seeking a dedicated Medical Assistant to support clinical and administrative operations. Candidates should possess strong customer service and communication skills, with a preference for those holding Medical Assistant Certification and experience in acute care settings. The role involves direct patient interaction and managing office duties, with a pay range of $17.85 - $19.50 per hour.

Qualifications

• 2 years of pre-hospital care activities or acute/critical care experience preferred.
• Medical Assistant Certification preferred.
• Experience working with elderly population preferred.

Responsibilities

• Conduct pre-visit planning and obtain patient vital signs.
• Perform EKGs, phlebotomy, and assist during clinical care.
• Manage medical records and process payments.

Skills

Customer service

Communication skills

Medical assistance

Education

Associates degree

Job description

Job Title: Medical Assistant

Department: Cardiology

Location: RGH MOB

Hours Per Week: 40 Hours

Schedule: M - F 8:15AM - 4:45PM

SUMMARY:

As a Medical Assistant, your excellent customer service and communication skills directly affect patient care as well as ensuring day to day office operations run smoothly.

RESPONSIBILITIES:

Clinical Support

• Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.

• Obtain and document patient vital signs, history, and screenings; promptly report abnormalities.

• Perform EKGs, phlebotomy, point-of-care testing, and collect/process specimens for external testing.

• Assist providers and nursing staff during procedures and clinical care activities.

• Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.

• Provide patient education and instructions under provider or RN guidance.

• Maintain exam/treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.

• Order and track clinical supplies; assemble information packets and support provider communications.

Patient Interaction & Administrative Duties

• Support patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management.

• Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up.

• Escort patients to ancillary services (e.g., lab, radiology) as needed.

Team & Practice Support

• Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.

• Compile data from patient records for quality assurance and improvement activities when requested.

• Process payments and charge entry; manage non-clinical office supplies and distribute mail.

• Perform other duties as assigned to ensure smooth practice operations.

PREFERRED QUALIFICATIONS:

• Associates degree preferred.

• 2 years of pre-hospital care activities or acute/critical care experience preferred

• Strong customer service, computer, and communication skills

• Medical Assistant Certification preferred

• For Elder ONE Employment: 1 year experience with frail, elderly population preferred

PHYSICAL REQUIREMENTS: Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

PAY RANGE: $17.85 - $19.50