Marketing Operations Manager

Chatterbug Limited; Leeds; Hybrid; GBP 24,000; Part time

Job summary

A social enterprise in the UK seeks a Marketing Operations Manager with at least 7 years of marketing experience, including 3 years in a management role. This pivotal position focuses on enhancing marketing strategies, ensuring efficiency in operations, and fostering lead generation. The ideal candidate will excel in a collaborative environment, embody the company’s values of openness and inclusion, and utilize tools like Jira. Join a mission-driven team dedicated to creating a meaningful impact across communities.

Benefits

Employee Assistance Programme

Supportive culture with development opportunities

Qualifications

• 7+ years’ experience in marketing, 3+ in management or operations.
• Strong understanding of marketing analytics and automation tools.
• Excellent communication and organisational skills.

Responsibilities

• Develop and implement marketing strategies.
• Oversee brand consistency and lead generation.
• Monitor KPIs and report on performance.

Skills

B2B marketing

Project management

SEO

SEM

Team leadership

Problem-solving

Communication

Tools

Jira

Zoho CRM

Job description

Pay:£24,000.00 per year

Job Description:

Chatterbug is a Social Enterprise providing high quality, evidence-based Speech and Language Therapy services across the UK. Our mission is to create positive, lasting impact for children, families, and communities, and we are looking for a skilledMarketing Operations Managerto help us grow this impact even further.

About the Role

We are seeking a highly organised and strategic Marketing Operations Manager to join our Team for three days per week who has a strong background in B2B marketing and at least three years’ management experience. You will lead the operational delivery of our marketing function ensuring efficiency, timely execution, strong lead generation, and consistent brand representation across multiple product lines.

This role is ideal for someone who thrives on structure, clarity, and continuous improvement, and who enjoys collaborating across teams to drive meaningful results.

Key Responsibilities

• Develop and implement marketing strategies aligned with business goals
• Optimise marketing operations, workflows, and lead-management processes
• Oversee brand consistency across all communications
• Drive digital marketing, SEO, SEM (including AI), email and social media performance
• Use Jira to organise and manage team workload
• Lead and mentor the marketing team and manage external partners
• Monitor KPIs and produce regular performance reports
• Support relationship-building within the education and healthcare sectors

About You

• 7+ years’ marketing experience, including 3+ in a management or marketing operations role
• Strong understanding of SEO, SEM (including AI), automation tools, and analytics
• Experience in education, health, or social impact settings (desirable)
• Excellent communication, organisation, and problem-solving skills
• Confident in managing projects, people, budgets, and timelines
• Experience with Jira and preferably Zoho CRM

Our Values

We look for individuals who are:Open, Connected, Dependable, and Courageous—and who bring innovation, collaboration, resilience, curiosity, and a commitment to positive social impact.

Diversity, Equity & Inclusion

Chatterbug is an inclusive and values-led organisation. We welcome applications from people of all backgrounds, identities, and lived experiences. We actively encourage candidates who are neurodivergent, disabled, from minority ethnic communities, LGBTQIA+, or who come from socially or economically marginalised groups to apply.

If you need adjustments at any stage of the recruitment process, please let us know we are committed to equitable hiring practices.

Safer Recruitment Statement

Chatterbug is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All roles are subject to appropriate background checks, and we expect all staff to share this commitment to safe practice, confidentiality, and professional conduct.

What We Offer

• Employee Assistance Programme (EAP)
• Supportive, inclusive culture with opportunities for development