Manager, Operations (Margins & Cashiering)

Apex Clearing Corp; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading fintech company in Belfast is seeking a Manager, Operations for its Cash Management team. This role involves managing risk, supporting fund disbursements, and educating clients on policies. With a focus on exceptional service, candidates should have 5+ years in the financial industry and leadership experience. The position offers a hybrid work environment and competitive benefits, including an annual bonus, private health insurance, and a modern city center office.

Benefits

Annual bonus

28 days leave plus national holidays

Private health insurance

Flexible working hours

Training and development budget

Qualifications

• 5+ years of experience in brokerage/financial industry, emphasizing customer service or securities processing.
• 2+ years of experience as a people manager preferred.
• FINRA SIE and Series 99 Licenses required; Series 7 preferred.

Responsibilities

• Manage and coach others while evaluating risk in fund disbursement requests.
• Educate clients and specialists on products and services.
• Resolve escalations efficiently in a high-risk environment.

Skills

Customer service orientation

Leadership and mentorship

Problem-solving

Communication skills

Regulatory knowledge

Education

Bachelor's degree in finance, economics, or business administration

Job description

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

Apex's Operations division manages complex middle and back office custodial and clearing services on behalf of our clients. We are seeking a Manager, Operations (Margins & Cashiering) to support our Cash Management team responsible for risk prevention, status confirmation, and education of policies and procedures related to money movement. Our mission is to execute as an elite team of experts, committed to the highest level of satisfaction, by owning every client interaction through clients' eyes. We provide one call resolution and protect the clients' interests from fraud while mitigating risk to the firm. Our team is centralized to assist various departments' client requests for incoming and outgoing movement of funds. Our collaborative team members carry out our mission to provide the one-on‑one service that Apex is known for. It is this level of service that differentiates us from our competitors!

Duties/Responsibilities

• Effectively managing, and coaching others, evaluating risk when reviewing client accounts requesting fund disbursements including but not limited to check requests, check deposits, domestic and international incoming and outgoing wires.
• Performing work that is detailed and communicated in a clear, effective manner.
• Actively listen, assess specialists' and clients' needs, research information, and provide "outside of the box" solutions.
• Problem solving and conducting research/special requests through the use of email, telephone and our internal inquiry system.
• Receiving and effectively resolving escalations to the clients' satisfaction and take action quickly in a high‑risk environment to mitigate risk to the firm.
• Proactively educate specialists, clients and internal partners on our products and services.
• Drive business initiatives and results by developing strong partnerships.

Education and/or Experience

• Bachelor's degree in finance, economics, or business administration (or equivalent work experience) required
• 5+ years' experience in brokerage/financial industry, with emphasis on customer service or securities processing required
• 2+ years experience as a people manager preferred
• FINRA SIE and Series 99 License(s) required (or willingness to obtain); Series 7 preferred

Required Skills/Abilities

• Passion for service and the desire to help and develop people.
• Strong interpersonal, verbal, and written communication skills.
• Ability to listen and to explain complex subjects in simpler terms
• Demonstrated ability to work in an environment with minimum supervision
• Demonstrated leadership and ability to be a role model and mentor to your peers.
• Intermediate to advance level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry.
• Excellent operational and follow‑up skills with the ability to manage complex work are self‑directed and quickly develop a full understanding of our business.
• Advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry is needed.
• Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.

Work Environment

• This job operates in a hybrid, office environment 3 day per week.

#operations #full-time #mid-senior #LI-DM1 #AFSUK

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including a market‑leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work‑life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.