Maintenance Manager

Point A Hotels; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic hotel group is seeking a Maintenance Manager for their Shoreditch Hotel in London. The role involves ensuring a well-maintained environment, overseeing reactive and planned maintenance tasks, and managing subcontractors. Candidates must have hands-on experience in maintenance and a customer-focused approach. This position offers a competitive salary, professional development opportunities, and a supportive work culture with 33 days of annual leave including bank holidays.

Benefits

Queensway Reward & Recognition Scheme

Access to Wagestream for flexible pay

Annual Awards Ceremony

Professional development and career progression

Friends and Family Rates at all properties

33 days of annual leave including bank holidays

Qualifications

• Proven record in delivering a well-maintained and safe environment.
• Hands-on experience in solving maintenance issues.
• Experience in managing a varied subcontract team.

Responsibilities

• Carry out reactive maintenance tasks with Front Desk and Housekeeping teams.
• Train team members in emergency procedures.
• Manage subcontractor base effectively.

Skills

Hands-on maintenance experience

Experience managing subcontract teams

Customer-focused problem solving

Tools

Computerised PPM and compliance platform

Job description

About Queensway

Queensway Group is a family‑owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, from coffee shops to hotels, residential property and a members club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club.

About Point A Hotels

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products and service.

In everything we do, we are thoughtful, humble, honest and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget.

Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.

The Person

We are currently looking for a maintenance manager to join our fun and dynamic team. Based at our Point A Shoreditch Hotel which has 181 rooms.

The applicant will need a proven record and experience in delivering a well‑maintained and safe environment, being the first point of contact and accountable for reactive and planned maintenance tasks within the hotel.

This role reports to the hotel manager but is also supported by a cluster maintenance manager and an experienced and knowledgeable support team from around the estate.

The working pattern is rota‑based working 40 hours per week.

Hands‑on experience in solving maintenance issues in a customer‑focused environment is essential.

Having experience in managing a varied subcontract team in delivering first‑time cost‑effective solutions is also a key attribute to this role.

Areas of responsibility

• Working closely with the Front Desk and Housekeeping teams to carry out reactive maintenance tasks.
• Training team members in emergency procedures.
• Manage our sub‑contractor base.
• Work with our computerised PPM and compliance platform.
• Effectively prioritise your workload.
• Maintain a healthy and safe environment for our guests and team members.

We will offer you:

• Competitive Salary, 40 hour a week contract
• Queensway Reward & Recognition Scheme
• Access to Wagestream, for flexible pay
• Access to EachPerson, a high street discount platform
• Annual Awards Ceremony in London
• Fun, friendly and supportive work environment
• Professional development and career progression
• Career opportunities across the group including coffee houses and support office
• Great team building initiatives and social events
• Friends and Family Rates at all our properties
• 33 days of annual leave including bank holidays.