Maintenance Controller

Touchstone Group; Bath; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading social enterprise is seeking a Maintenance Controller in Bath, UK. You will manage property maintenance, liaise with contractors and tenants, and ensure compliance with regulations. Ideal candidates have customer service experience and good IT skills. This role offers hybrid working after training and a comprehensive benefits package including a competitive salary and training opportunities. You'll contribute to a culture of safeguarding and inclusivity while working within a dynamic team.

Benefits

Competitive salary with yearly review

Training and development

Discounts and offers from shops

Qualifications

• Property management experience is preferred but not essential.
• Background in customer service required.
• Experience with various IT packages and working with stakeholders.

Responsibilities

• Manage the maintenance aspect of a portfolio of properties.
• Triage all maintenance issues to the correct contractor.
• Liaise with tenants, contractors, landlords, and clients.

Skills

Customer service experience

Good IT skills

Stakeholder engagement skills

Time management

Experience working within a fast-paced environment

Job description

At Places for People, we hire People, not numbers! If you like the sound of this role, you could be just who we’re looking for. Experience and track record are important, but we’re more interested in someone that embodies our People Promises: doing the right thing, enthusiasm, motivation to grow, community spirit, respect and enjoying their work. As the UK’s leading Social Enterprise we’re dedicated to creating inclusive and thriving communities for both our customers and employees.

More About Your Role

We are looking to recruit a Maintenance Controller on a permanent basis. Reporting to the Operations Manager, you will proactively manage the maintenance aspect of a portfolio of properties ensuring that client, company and statutory requirements are always met. You will triage all maintenance issues in a timely manner to the correct contractor who is responsible for rectifying the problem. Part of your role will involve liaising with tenants, contractors, landlords and the client to ensure queries are completed promptly and efficiently and to pay suppliers invoices promptly.

Working hours are Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm. After an initial period of training, we can offer hybrid working (3 days at home). A Basic DBS check is mandatory for this position.

More About You

Property management experience is preferred for this role but not essential as training will be provided. The ideal applicant will have a background in customer service and have worked in a fast‑paced environment. Experience of working with various IT packages and having a track record of working with various stakeholders.

Experience / Skills

• Customer service experience
• Good IT skills
• Stakeholder engagement skills
• Time management
• Experience working within a fast‑paced environment

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We offer a comprehensive benefits package, including:

• Competitive salary with a yearly review
• Training and development
• Extra perks including discounts and offers from shops, cinemas and more

What’s next?

If you meet the criteria and are ready to make the next step in your career, apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

Equal Opportunity

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are dedicated to creating a supportive and accessible recruitment process for all. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’ll work with you to ensure you have the opportunity to perform at your best.

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including DBS checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.