Luxury Retail Sales Leader: Client Experience & Growth

Dolce & Gabbana S.r.l.; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury retail brand is seeking a Sales Manager for their Leathergoods Department at Harrods, London. The role involves enabling sales excellence, mentoring team members, and enhancing the client experience. Ideal candidates will have experience in luxury retail leadership, strong communication skills, and a deep understanding of client expectations. The position is full-time with a focus on sales and business development.

Qualifications

• Proven experience in a leadership role within luxury retail, ideally in accessories or leathergoods.
• Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
• Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
• Fluency in English; additional languages are a plus.
• Deep understanding of luxury client expectations and industry standards.

Responsibilities

• Enable Sales Excellence by ensuring the sales team has the right tools and motivation.
• Elevate client experience by mentoring team members on high-touch service.
• Oversee the execution of the sales ceremony for consistency and efficiency.
• Inspire the team with product knowledge and brand storytelling.
• Drive client retention and acquisition through CRM tools.
• Monitor individual and team KPIs, identifying areas for improvement.
• Mentor Client Advisors to foster collaboration and improvement.
• Assist with visual merchandising and shop maintenance.

Skills

Leadership in luxury retail

Organizational skills

Interpersonal communication

Client engagement

Fluency in English

Job description

A luxury retail brand is seeking a Sales Manager for their Leathergoods Department at Harrods, London. The role involves enabling sales excellence, mentoring team members, and enhancing the client experience. Ideal candidates will have experience in luxury retail leadership, strong communication skills, and a deep understanding of client expectations. The position is full-time with a focus on sales and business development.