Luxury Hospitality Operations Director — Guest Experience

Thistle City Barbican; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK hotel is seeking an experienced hospitality manager to oversee food and beverage operations and enhance guest satisfaction. The role involves managing staff, budgets, and service standards, while fostering a positive team culture. Ideal candidates will have a proven background in high-quality food service, excellent communication abilities, and strong leadership skills to exceed guest expectations. The position offers competitive pay including tips, accommodation options, and comprehensive benefits.

Benefits

Tips typically over £200 per month

Complimentary meals whilst on duty

31 days annual leave

Professional development opportunities

Discounted stays at the hotel

Qualifications

• Proven experience in managing multiple F & B units is essential.
• Previous experience with 4 or 5 red star service is beneficial.

Responsibilities

• Deliver an exceptional guest experience.
• Manage departmental budgets and payroll.
• Recruit, train, and develop team members.

Skills

F & B Operations management

Hands-on operational skills

Excellent communication skills

Leadership skills

Analytical mindset

Ability to work under pressure

Job description

A leading UK hotel is seeking an experienced hospitality manager to oversee food and beverage operations and enhance guest satisfaction. The role involves managing staff, budgets, and service standards, while fostering a positive team culture. Ideal candidates will have a proven background in high-quality food service, excellent communication abilities, and strong leadership skills to exceed guest expectations. The position offers competitive pay including tips, accommodation options, and comprehensive benefits.