Luxury Guest Services Manager — Lead & Inspire Team

Starwood Hotels & Resorts; Manchester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A luxury hotel brand in Manchester is seeking a Guest Service Manager to lead its team and enhance guest experiences. The role involves training and mentoring staff to provide exceptional service while leading by example. The ideal candidate will have experience in hotel operations and strong leadership skills. The position offers numerous perks such as health programs, discounts, and opportunities for career advancement in a creative and inclusive environment.

Benefits

Health & Wellness programs

Discounts for team members

Career Advancement opportunities

Paid Breaks for leaders

Enhanced holidays up to 33 days

Qualifications

• Preferred experience in a Front Office supervisory role within an upscale hotel.
• Strong leader with proven track record in guest engagement.
• Flexible and able to meet the demands of a 24-hour operation.

Responsibilities

• Lead and inspire the service team.
• Train, supervise, and mentor new hires.
• Constantly interact with guests to ensure exceptional service.

Skills

Hotel operations knowledge

Leadership

Communication skills

Guest service experience

Job description

A luxury hotel brand in Manchester is seeking a Guest Service Manager to lead its team and enhance guest experiences. The role involves training and mentoring staff to provide exceptional service while leading by example. The ideal candidate will have experience in hotel operations and strong leadership skills. The position offers numerous perks such as health programs, discounts, and opportunities for career advancement in a creative and inclusive environment.