Luxury Front of House Leader – Guest Experience Coach

Scotsman Group; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major hospitality group in Scotland is seeking an Assistant Front of House Manager for The Scotsman Hotel. In this role, you will lead the Front of House team while ensuring exceptional guest experiences in a prestigious hotel setting. The ideal candidate will bring strong leadership skills, a friendly approach, and experience in a luxury hotel environment. This position offers flexible working opportunities and a range of perks including TRONC tips and career development programs.

Benefits

TRONC electronic tips

Wagestream pay access

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development through Scotsman Steps

Head Office Development Days

Refer a Friend Scheme

Qualifications

• Experience in a luxury hotel Front of House position.
• Strong leadership skills and the ability to inspire a team.
• Willingness to work shifts including evenings and weekends.

Responsibilities

• Lead the Front of House team to ensure smooth operations.
• Deliver exceptional guest experiences at the hotel.
• Maintain the highest standards of customer service.

Skills

Customer service

Leadership

Team motivation

Problem solving

Friendly approach

Opera Cloud knowledge

Job description

A major hospitality group in Scotland is seeking an Assistant Front of House Manager for The Scotsman Hotel. In this role, you will lead the Front of House team while ensuring exceptional guest experiences in a prestigious hotel setting. The ideal candidate will bring strong leadership skills, a friendly approach, and experience in a luxury hotel environment. This position offers flexible working opportunities and a range of perks including TRONC tips and career development programs.