London: Entry-Level IT Technician — Apple‑Focused Support

Alphasights; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology firm in Greater London is seeking an IT Technician to provide first-line support across various devices and applications. This entry-level role emphasizes problem-solving and excellent communication skills. Candidates should have A-Level qualifications and a passion for technology, particularly Apple products. The position offers a structured development path, hands-on training, and opportunities for certification. This is a full-time, onsite role aimed at building a career in IT.

Benefits

Structured development

Certification support

Clear progression path

Qualifications

• Entry-level position suitable for someone starting an IT career.
• People-oriented and emotionally intelligent communicator.
• Demonstrable passion for technology, especially Apple.

Responsibilities

• Serve as the first point of contact via service desk.
• Assist with sign-in issues and basic SSO troubleshooting.
• Perform email troubleshooting and password resets.

Skills

Problem-solving

Communication

Customer Service

Time Management

Education

A-Levels or equivalent

Tools

Jamf

Microsoft Intune

Google Workspace

Microsoft 365

Job description

A leading technology firm in Greater London is seeking an IT Technician to provide first-line support across various devices and applications. This entry-level role emphasizes problem-solving and excellent communication skills. Candidates should have A-Level qualifications and a passion for technology, particularly Apple products. The position offers a structured development path, hands-on training, and opportunities for certification. This is a full-time, onsite role aimed at building a career in IT.