London Community Manager – Hybrid, Stock Options

Methodfi; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A technology-driven company in Greater London is seeking a Community Manager to manage customer engagement and build a thriving community. This role involves operating the community platform, creating educational video content, and analyzing community metrics. The ideal candidate has 3-5 years of experience in community management or customer education, alongside strong video production skills. Offering a competitive salary and benefits, this position allows for remote work and significant career growth opportunities.

Benefits

Competitive salary + stock options

Paid parental leave

25 days annual leave

Private medical insurance

Cycle to work scheme

Work from home setup

Qualifications

• 3-5 years in community, customer education, or enablement with measurable outcomes.
• Ability to script and produce short video explainers.
• Experience in onboarding flows and program development.

Responsibilities

• Operate community OS, manage events and updates.
• Build a Champion program to activate power users.
• Create and ship micro-videos aligned with learning goals.
• Instrument metrics to track community growth and ROI.
• Collaborate across departments to amplify stories.

Skills

Community management

Customer education

Data analysis

Video production

Program development

Tools

Circle.so

Slack

Salesforce

Job description

A technology-driven company in Greater London is seeking a Community Manager to manage customer engagement and build a thriving community. This role involves operating the community platform, creating educational video content, and analyzing community metrics. The ideal candidate has 3-5 years of experience in community management or customer education, alongside strong video production skills. Offering a competitive salary and benefits, this position allows for remote work and significant career growth opportunities.