Local Heroes Supervisor

Newcastle United; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading sports organization in Newcastle upon Tyne is seeking a Local Hero Supervisor to enhance the matchday experience at St. James’ Park. This role focuses on supervising a support team to ensure visitors receive outstanding service. Candidates should possess strong leadership skills, be confident in managing crowds, and maintain a welcoming atmosphere. The position requires presence at all home matches and highlights the importance of diversity and safeguarding in the workplace.

Qualifications

• Strong leadership skills to manage and support the Local Hero team.
• Excellent interpersonal skills to greet and assist visitors.
• Ability to handle crowd monitoring and safety concerns.

Responsibilities

• Supervise the Local Hero team to enhance matchday experiences.
• Welcome and direct visitors to ensure a positive atmosphere.
• Attend pre-match meetings and share essential updates.

Job description

Job Title: Local Hero Supervisor

Location: Newcastle upon Tyne

Casual

Closing Date: Wednesday 21st of January

Please note, we will be holding an assessment night for this role on Tuesday 27th of January, so if you cannot make the interview on this date, unfortunately we will not be able to reschedule this due to the nature of the role and interview process

We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.

About the role

We’re looking for a confident, people-focused Local Hero Supervisor to help deliver an exceptional matchday experience at St. James’ Park. In this role, you will meet and greet visitors, ensure they feel welcome and supported, and supervise our Local Hero team to make sure everyone receives accurate information and outstanding service. Your leadership will play a key part in creating a warm, safe, and memorable environment for all fans and visitors.

Your impact

As a Local Hero Supervisor, you will act as the primary point of contact for the Local Hero team, supporting them with queries, feedback, and ongoing development. You’ll attend pre‑match meetings, share essential updates, and ensure all matchday procedures are followed. Your role will involve proactively welcoming supporters, monitoring crowd activity, providing accurate information, and directing visitors around the stadium and surrounding areas. You will also identify and any safety concerns, support post‑match reporting, and ensure any issues are escalated promptly. Your positive presence on matchdays will shape how thousands of supporters experience St. James’ Park.

About the team

You will join our Supporter Services team, working closely with the Local Hero Coordinator and collaborating with colleagues across stadium operations to deliver a smooth and supportive matchday experience for all visitors.

Location

This role is based at St. James’ Park, Newcastle upon Tyne. Flexibility is essential, as you will be required to attend all home matchdays and work as directed by the Local Hero Coordinator.

United As One

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’re committed to being a place where everyone is safe, heard, valued and able to thrive, so we place high value on the safeguarding and welfare of everyone we engage with.

How to apply

To access the full job description for this role please click here.

For further information on this role and about the club and our values, please visit our careers page.

Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.

Recruitment Agencies

please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.