Limitless Expertise: Distant Buyer Service (Chat)

The10minutecareersolution; City of London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading global customer service provider is hiring a Buyer Service Chat Specialist to support a well-known gaming brand. This fully remote position offers flexibility in scheduling and requires strong customer service skills, particularly in chat support. Ideal candidates should have excellent written English and the ability to work independently while handling multiple tasks. Competitive rates between $5-$20 per hour will be provided based on location.

Qualifications

• Proven experience in customer service, ideally in chat or digital support.
• Strong spelling and grammar.
• Ability to use multiple tools simultaneously.
• Reliable internet connection and personal laptop.
• Flexibility to work during shifts.

Responsibilities

• Engage with customers via chat to answer questions and resolve issues.
• Provide quality support that reflects the brand's tone.
• Document all interactions clearly and consistently.
• Stay updated with product information and policies.
• Share feedback on recurrent issues.

Skills

Customer service experience

Exceptional written English

Attention to detail

Problem-solving skills

Empathy

Job description

Limitless Expertise: Distant Buyer Service (Chat)

Limitless Expertise is on the lookout for a passionate and empatheticBuyer Service Chat Specialistto affix our international distant community of freelance assist professionals.

On this function, you’ll signify one of many world’s most acknowledged gaming manufacturers, working alongside tons of of different avid gamers, utilizing their professional data to assist different gamers take pleasure in seamless experiences by way of fast, clear, and pleasant chat assist. You’ll deal with inquiries, remedy issues, and make each interplay really feel easy for the shopper.

• This can be a totally distant, freelance, hourly paid alternative.
• Shifts are presently obtainable Monday to Friday 9am-630pm UTC.
• Our hourly charges are between $5-$20, relying the place you’re on the planet, and there are at all times high quality and volume-based incentives as well as.
• You get to decide on your individual shift.
  • To be able to preserve your spot within the squad, it’s essential to common at least 20hrs every week and 100 or extra chat interactions.
  • Going ahead there might be alternatives to assist international markets that means we are going to quickly provide 24/7 shift slots obtainable to actually maximise your alternative!

That is best for somebody who enjoys serving to different product customers and values flexibility in when and the way they work.

What you’ll do

Interact with clients by way of chat to reply questions, resolve points, and information them to options.

Ship correct, high-quality assist that meets service requirements and displays the model’s tone and values.

Determine and escalate complicated instances to specialist groups when required.

Keep clear and constant documentation of all interactions.

Keep updated with new product updates, service info, and insurance policies to supply knowledgeable help.

Share suggestions on recurring points to assist enhance the shopper expertise.

What you’ll want

Confirmed expertise in customer support, ideally inside chat or digital assist.

Distinctive written English with robust spelling and grammar.

Confidence in utilizing a number of instruments and techniques concurrently.

Robust consideration to element, empathy, and problem-solving capacity.

A dependable web connection and private laptop.

Flexibility to work throughout shifts, together with evenings or weekends, when wanted.

• There are different shopper particular standards akin to a legitimate PSN ID that has been lively for 1 yr or extra, 8 hours or extra of month-to-month sport play and no neighborhood suspensions throughout the final 12 months
• You need to have not less than a Home windows 11, 64-bit gadget. We’ll quickly assist Mac and Chrome books.

Why Limitless

At Limitless Expertise, we join international manufacturers with proficient freelance Specialists who ship distinctive buyer experiences. You’ll be a part of a pioneering platform that empowers folks to work independently whereas supporting a few of the most fun firms on the planet.

Be part of us and assist redefine what customer support might be – versatile, empowering, and human.

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