Life Sciences Technical Support Team Lead

Azenta US, Inc.; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A life sciences technology leader in Manchester is seeking a Team Lead for Technical Service Engineering to oversee a regional technical support team. The role involves driving operational excellence, establishing performance metrics, and collaborating with cross-functional teams to ensure outstanding customer service. Candidates should have strong technical skills and experience in field service within the life sciences or healthcare sector, along with exceptional communication abilities. This position represents a significant opportunity to impact the life sciences industry positively.

Qualifications

• Experience in technical support or field service, ideally within life sciences or healthcare.
• Strong acumen for resolving technical challenges.
• Ability to translate complex concepts into clear solutions.

Responsibilities

• Lead and manage a technical support team to deliver excellent product support.
• Develop and implement strategies for internal teams and partners.
• Define KPIs for performance monitoring.

Skills

Technical qualification

Leadership skills

Interpersonal communication

Problem-solving

Interest in mechanical systems

Job description

A life sciences technology leader in Manchester is seeking a Team Lead for Technical Service Engineering to oversee a regional technical support team. The role involves driving operational excellence, establishing performance metrics, and collaborating with cross-functional teams to ensure outstanding customer service. Candidates should have strong technical skills and experience in field service within the life sciences or healthcare sector, along with exceptional communication abilities. This position represents a significant opportunity to impact the life sciences industry positively.