Life & Pensions Customer Advisor – Glasgow

Diligenta Limited; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK outsourced administration service provider is looking for a Customer Service Representative in Glasgow. In this role, you will manage customer inquiries about life assurance, savings, and pension plans, ensuring exceptional service. Strong communication skills and the ability to remain calm under pressure are essential. Comprehensive training will be provided, welcoming applicants from diverse backgrounds. The position offers a friendly workplace and numerous employee benefits, including generous leave and development opportunities.

Benefits

Accredited Real Living Wage

31 days annual leave

Annual discretionary bonus eligibility

Contributory pension scheme

Wellbeing programme

Perks at Work

Cycle to Work scheme

Qualifications

• Ability to remain calm under pressure.
• Excitement to work in a diverse community.
• Alignment with company values: integrity, respect, and excellence.

Responsibilities

• Handle customer enquiries about life assurance and pension plans.
• Assist customers with planning for retirement and updating personal data.
• Deliver exceptional customer service.
• Solve problems and adapt to changing priorities.
• Communicate effectively in verbal and written form.

Skills

Empathy

Strong verbal and written communication

Excellent listening skills

Problem-solving

Attention to detail

Proficiency in Microsoft Office (Word & Excel)

Job description

A leading UK outsourced administration service provider is looking for a Customer Service Representative in Glasgow. In this role, you will manage customer inquiries about life assurance, savings, and pension plans, ensuring exceptional service. Strong communication skills and the ability to remain calm under pressure are essential. Comprehensive training will be provided, welcoming applicants from diverse backgrounds. The position offers a friendly workplace and numerous employee benefits, including generous leave and development opportunities.