Library Services Assistant

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading local authority in the UK is seeking Library Services Assistants to provide excellent customer support in Birmingham's iconic library. The ideal candidates will have experience in front-line customer service and be comfortable with ICT systems. This role offers opportunities for personal development and contributes positively to the community. Applicants should be ready to comply with DBS requirements and provide proof of the right to work in the UK.

Benefits

Opportunities for personal and professional development

Collaborative team environment

Qualifications

• Experience delivering front-line customer service in a public setting.
• Ability to confidently manage customer behaviour.
• Comfortable working with ICT systems.
• Demonstrates flexibility and commitment to quality service.

Responsibilities

• Provide professional support to customers.
• Assist with ICT queries and promote services.
• Manage stock flow and handle payments.
• Support crowd management during events.
• Maintain a safe and inclusive environment.

Skills

Front-line customer service experience

Ability to manage behaviour

Comfort with ICT systems

Teamwork and flexibility

Job description

Library Services Assistant x2 (Full-time and Part-time)

Permanent

Grade A - £24,796 - £28,142

We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate.

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 18.25 and 36.5 hours per week

About the Role

As a Library Services Assistant, you’ll be at the heart of our operations, ensuring that every customer feels welcome and supported. From answering enquiries and assisting with ICT to helping coordinate events and exhibitions, you’ll play a key role in making the library a vibrant and accessible space for all.

Your responsibilities will include:

• Providing friendly, professional support to customers in person, by phone, and online
• Assisting with ICT queries and promoting library services and events
• Managing stock flow and handling payments for services
• Supporting crowd and queue management, including emergency procedures
• Maintaining a safe, inclusive environment in line with Equal Opportunities and Health & Safety policies

What We’re Looking For

We’re seeking someone who:

• Has experience delivering front-line customer service in a public setting
• Can confidently manage behaviour and ensure a positive environment
• Is comfortable working with ICT systems and assisting customers with technology
• Demonstrates flexibility, teamwork, and a commitment to quality service

Why Join Us?

• Be part of one of the UK’s most iconic libraries.
• Work in a collaborative, supportive team environment.
• Opportunities for personal and professional development.
• Make a real difference in your community by promoting learning and engagement.

Additional Requirements

• DBS clearance will be required for this role.

Application Process

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words.

Unfortunately, we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy here.

Job Description and Person Specification