Leisure Team Member Apprentice

SCL Education Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading leisure provider in Greater London seeks a Leisure Team Member Apprentice for Newham Leisure Centre. This role offers flexible hours with a focus on career development. Candidates will assist customers, gather feedback, and may support swimming lessons. GLL provides a community-focused environment and numerous employee benefits, including health assurance, pension access, and discounted leisure memberships. Join a staff-owned organization striving to enhance local fitness and leisure access.

Benefits

Access to a pension scheme

Health Assurance and Counseling services

Ride to Work bicycle purchase scheme

Free annual eye tests

Discounted leisure centre membership

Responsibilities

• Understand services and products to assist customers.
• Support customers with various needs.
• Gather customer feedback and address complaints.
• Assist in swimming lessons as needed.

Job description

GLL is currently recruiting Leisure Team Member Apprentice to work in Newham Leisure Centre, Newham, E13 8SD.If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us. This is more than just a Leisure Team Member Apprenticeship; it's a career where you will be given the training to develop your career with the UK's largest leisure provider.

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What you’ll do:

Customer Experience

• Understand the services and products on offer to assist with customer questions and queries.
• Support different types of customers with different needs.
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
• Support the centre to deliver swimming lessons where required (qualification dependent).

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

• This is a permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
• We are an accredited Living Wage employer with industry-leading rates of pay.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits:

• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax-efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!