Lead Worker – Telford (Maternity Cover)

Trident Group; Telford; On-site; GBP 17,000; Full time

Job summary

A community support organization is seeking a Lead Worker to provide essential support to individuals and families in Telford and Wrekin. This role focuses on homelessness prevention and tenancy sustainment. Responsibilities include conducting assessments, developing personalized support plans, and collaborating with multiple agencies. Ideal candidates are compassionate, flexible, and possess strong communication skills. The position offers a competitive salary, extensive benefits, and the opportunity to make a positive impact on people's lives.

Benefits

34 days annual leave plus the option to purchase additional leave

A day off for your birthday

Flexible working options

Employee Assistance programme

Learning & Development opportunities

Qualifications

• Motivated and compassionate individual focused on supporting vulnerable people.
• Ability to work autonomously and collaboratively in a team.
• Experience with external agencies and knowledge of safeguarding practices.
• Commitment to continuous professional development.

Responsibilities

• Provide targeted support to individuals and families in Telford and Wrekin.
• Conduct assessments of customers’ needs across various support areas.
• Develop personalized support plans tailored to individual goals.
• Collaborate with multi-agency partners for holistic service delivery.
• Maintain accurate records in compliance with KPIs.

Skills

Communication skills

Advocacy skills

IT proficiency

Flexibility

Job description

Reference 139498

Lead Worker - Telford and Wrekin

£16,471.00 per annum

25 hours per week

6 months Maternity cover

31st December 2025

About the role

As a Lead Worker, you will provide early, targeted, and flexible support to individuals and families across Telford and Wrekin. You will work with young people aged 16-54 and older individuals aged 55+, supporting them to maintain their tenancies, achieve financial independence, and improve their health and well-being. This role focuses on homelessness prevention, tenancy sustainment, and promoting independent living.

What you’ll be doing

• Conduct comprehensive assessments of customers’ housing, financial, health, and social support needs.
• Develop personalised, outcome-focused support plans tailored to individual strengths and goals.
• Collaborate with multi-agency partners to deliver coordinated and holistic support services.
• Provide practical assistance with budgeting, debt management, and accessing welfare benefits.
• Support customers in connecting with community services, reducing isolation, and fostering social inclusion.
• Uphold safeguarding standards, ensuring the health and safety of vulnerable individuals.
• Maintain accurate records, ensuring compliance with Key Performance Indicators (KPIs).

Who we’re looking for?

• A motivated and compassionate individual, driven to make a positive impact on the lives of vulnerable people.
• Ability to work autonomously and as part of a team, demonstrating accountability and professional integrity.
• Strong communication and advocacy skills, with experience working collaboratively with external agencies.
• Proficient in IT systems and record-keeping, ensuring accurate documentation of customer support.
• Knowledge of housing-related support, financial management, and safeguarding practices.
• Flexibility and adaptability in supporting a diverse caseload across multiple locations.
• A commitment to continuous professional development.

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of:

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.