Lead UX Designer

Deskpro 2022.0.0 Release DeskPRO Ltd; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software company in the UK is seeking an experienced design lead to shape the product and UX design function from the ground up. You will define how products look and work, collaborating closely with Product, Engineering, and Marketing teams. The ideal candidate has a strong background in design systems and information architecture and is passionate about mentoring others. This role offers a unique opportunity to drive innovation, especially in the context of emerging AI tools.

Qualifications

• Proven experience in product and UX design, preferably within a tech environment.
• Strong understanding of information architecture and design systems.
• Ability to mentor others and foster a design-first culture.

Responsibilities

• Shape Deskpro’s design vision and product experience.
• Collaborate with teams across Product, Engineering, and Marketing.
• Design adaptable product experiences for varying levels of AI adoption.

Job description

The Opportunity

You’ll play a key role in shaping Deskpro’s design vision and driving the evolution of our product experience. This is an opportunity to build the product and UX design function from the ground up, setting the principles, systems and practices that will guide how we design, build and deliver new features. Your work will bring clarity and consistency to a complex, feature-rich platform, helping thousands of users get more value from Deskpro every day.

What You’ll Do

You’ll define how Deskpro’s products look, feel and work. You’ll bring structure to complexity – mapping our information architecture, scaling a design system, and turning deep user insight into clear, accessible experiences. By collaborating across Product, Engineering and Marketing, you’ll design elegant solutions that meet real needs and business goals. You’ll explore how emerging tools, especially AI, can speed up how we learn and design. You’ll also design adaptable product experiences that support customers as they move through different stages of AI adoption.

You’ll also grow others along the way – mentoring, sharing ideas and building a culture where great design thrives.