Lead Travel Complaints Specialist – Hybrid Role

Zurich Insurance Company Ltd; Glasgow; Hybrid; GBP 28,000 - 33,000; Part time

Job summary

A leading insurance provider in Glasgow is looking for a Complaints Handler to manage customer complaints in a supportive and inclusive environment. The role allows for hybrid working and offers up to £33,000 depending on experience. Candidates should have experience in financial services, strong attention to detail, and the ability to coach and mentor peers. The company provides a variety of employee benefits including a pension scheme, annual bonus, and private medical insurance.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

28 days holiday plus bank holidays

Discounted gym membership

Qualifications

• Experience in handling customer complaints within financial services, preferably insurance.
• Strong attention to detail.
• Ability to work independently and support colleagues.

Responsibilities

• Manage complex complaints caseload and support junior peers.
• Investigate and resolve customer complaints effectively.
• Communicate fair outcomes to customers.

Skills

Customer complaint handling

Empathy

Attention to detail

Coaching and mentoring

Job description

A leading insurance provider in Glasgow is looking for a Complaints Handler to manage customer complaints in a supportive and inclusive environment. The role allows for hybrid working and offers up to £33,000 depending on experience. Candidates should have experience in financial services, strong attention to detail, and the ability to coach and mentor peers. The company provides a variety of employee benefits including a pension scheme, annual bonus, and private medical insurance.