Lead Online Manager

Sainsbury's Supermarkets Ltd; Burnley; On-site; GBP 35,000; Full time

Job summary

A leading retail company in Burnley seeks a Lead Online Manager to oversee the online delivery operation in a fast-paced environment. You will lead a team of managers, ensuring timely deliveries and high performance. Key responsibilities include data analysis, compliance adherence, and people management. The ideal candidate will have strong leadership skills and a customer-centered approach while cultivating an inclusive team culture. Competitive salary and employee benefits offered.

Benefits

Discount card for employee shopping

Annual bonus scheme

Inclusive workplace policies

Qualifications

• Experience managing managers in a fast-paced environment.
• Ability to analyze and interpret KPIs.
• Experience in leading large teams and improving performance indicators.

Responsibilities

• Direct a team of managers for online delivery operations.
• Accountability for timely deliveries and compliance with processes.
• People management including scheduling, training, and performance management.

Skills

Leadership

Performance Management

Data Analysis

Customer Focus

Team Building

Job description

Salary: £35,000
Location: Burnley Store, Burnley, BB11 1BS
Contract type: Permanent
Business area: Retail
Closing date: 27 January 2026
Requisition ID: 400045809

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   Leading in our stores:

   Our management teams don’t just run stores — they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

   What you’ll be doing:

   • Direct a small team of managers to deliver the online delivery operation of the supermarket taking accountability for every delivery going out on time, every time, so our customers get exactly what they need, when they expect it.
   • The department is fast paced with lots of KPIs, you’ll spend time reviewing data and ensuring compliance to processes and procedures.
   • Planning for upcoming key trading activities and events by working closely with the rest of the store leadership team.
   • Regularly taking full accountability for the store overnight, role‑modeling and coaching for high standards and efficiency across the store.
   • People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence, and completing disciplinaries.

   Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

   What makes a great Lead Online manager:

   • A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
   • Experience of managing managers, in a fast-paced performance focussed environment.
   • An operator who is comfortable managing alone in the absence of more senior management.
   • Driven to deliver high performance with a focus on efficiency and engagement.
   • Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
   • Puts inclusivity ngadto at the heart of what they do and uses this to build an inclusive team and working environment.
   • Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).
   • Experience leading large teams in a fast-paced, customer-focused environment — you’ve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
   • A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
   • Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter.
   • Experience managing sensitive and complex people matters, including performance, absence, and formal.website: thanks.”? sorry.
   • Leadership experience in an operational environment — whetherSweet’? my?? ''' Proper: """

     Working for us has great rewards

     Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

     • Discount card — 10% discount off on ваш shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
     • An annual bonus scheme based on our, and your, performance.
     quản care? etc. ...

     An inclusive place to work and shop:

     We are dedicated to being a truly inclusive retailer, vorhanden, etc.

     Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

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