Lead Housekeeping Attendent

Southall Farms; Southall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier hospitality destination in Southall is seeking a detail-oriented Lead Attendant to oversee housekeeping and maintain high standards of cleanliness. The ideal candidate will lead by example, perform inspections, and ensure adherence to hotel policies. Strong communication skills and a passion for guest satisfaction are essential. This role offers a great opportunity to be part of a supportive and nurturing team environment.

Benefits

Medical, dental, vision benefits

401K with employer match

Tuition reimbursement

Employee assistance program

Cafeteria featuring fresh ingredients

Qualifications

• Strongly preferred hotel housekeeping or laundry experience.
• Ability to communicate effectively and professionally in English.
• Must have flexible schedule, including weekends and holidays.

Responsibilities

• Lead by example in performing housekeeping duties.
• Conduct site inspections to ensure cleanliness.
• Communicate effectively with staff, guests, and leadership.

Skills

Attention to Detail

Communication Skills

Team Skills

Education

3-5 years of hotel hospitality experience

Job description

At Southall, it’s always growing season. If you share our values and wish to bring your talents to the team, we invite you to explore the opportunities listed below. If you don’t see a position that fits your experience listed, please contact us at [e-mail] (opens in new window)

Our Culture

We understand the importance of a culture that fosters respect, teamwork, community, and inclusivity. At Southall, we believe our people are our greatest strength. It’s why we strive each day to create a nurturing and supportive environment where our team members can grow and thrive. Here, we celebrate creative and innovative thinking, thoughtful and empathetic leadership, diversity, and the genuine connections made when you share a common goal. We believe the best way to create a deep and meaningful experience for our guests is to also create one for our team. With inspiration and intention infused throughout all that we do, we empower our people to be their very best and value and recognize their many accomplishments.

At Southall, our employees enjoy great benefits, including medical, dental, vision, short and long-term disability, company-provided life insurance, a 401K with employer match, tuition reimbursement, once-in-a-lifetime opportunity for activities, and an employee assistance program with valuable resources to navigate significant life and career events. We also offer a host of perks, such as a cafeteria for team members featuring fresh-from-the-farm ingredients like lettuce, tomatoes, squash, beans, etc. , weekly wellness opportunities, discounts on travel and tickets, internal discounts, and more. Beyond that, we offer the opportunity to work for a forward-thinking hospitality company that honors the land with a host of sustainable initiatives.

Employee Experience

Evolving traditional Southern hospitality, our passionate team members approach each interaction with a sense of discovery, empathy, and a generous spirit. From encouraging someone along their wellness journey to sharing the joys of foraging in the wild to preparing a meal that nourishes body and soul with nature’s bounty, each exchange is an opportunity to create an extraordinary experience meant to be savored.

Memorable experiences aren’t limited to our guests. At Southall, we appreciate our team members and are committed to supporting them with an experience that honors their dedication, values their voices, and acknowledges their contributions.

Southall is a premier destination that seamlessly blends nature, produce, and people, creating a unique and powerful experience for guests. As part of our commitment to five-star excellence, we are seeking a detail-oriented Lead Attendant to ensure the highest standards of cleanliness and guest satisfaction across the property. This role combines hands-on room attendant duties with leadership responsibilities, including room inspections, team mentorship, and assisting Rooms Leadership with organizational tasks. The ideal candidate will possess expertise in cleaning techniques, safe equipment and chemical handling, and have a keen eye for detail to meet luxury standards. Strong communication skills and a passion for delivering exceptional guest experiences are essential for success in this role.

Responsibilities:

• Guest Room & Public Space Cleaning: Lead by example in performing housekeeping duties, including cleaning and maintaining guest rooms, bathrooms, and public areas to meet hotel standards.
• Site & Room Inspections: Work as an assist for inspections in the cleanliness of rooms, suites, cottages, and public space to ensure they meet Southall's high standards. Address and resolve any cleanliness issues promptly, ensuring that there is quick follow-through and corrective actions are communicated to leadership.
• Standards & Procedures Enforcement: Ensure adherence to hotel standards, policies, and procedures. Prioritize and organize work assignments, direct staff performance, and follow up on tasks to maintain quality control.
• Room Types & Layouts Expertise: Be an expert in understanding the hotel's room types, layouts, and configurations. Demonstrate knowledge of cleanliness expectations and the specific requirements for turndown procedures.
• Guest Interaction & Communication: Effectively communicate with staff, guests, and leadership in both verbal and written forms. Provide clear directions and maintain an approachable, professional demeanor at all times.
• Physical Labor & Equipment Use: Assist with handling linens, supplies, and equipment. Must be able to lift, pull, and push up to 50 lbs as needed for room inspections and task execution.

Skills and Experience:

• Hotel Housekeeping or Laundry Experience: Strongly preferred, with at least 3-5 years of experience in a hotel environment.
• Communication Skills: Ability to communicate effectively and professionally in English with guests, co-workers, and leadership (verbal and written).
• Attention to Detail: Strong ability to work with attention to detail, speed, accuracy, and follow-through, ensuring high standards are met consistently.
• Team Skills: Excellent interpersonal skills with a focus on active listening, coaching abilities, adaptability, collaboration, and responsiveness to dynamic situations.
• Physical Requirements: Ability to push, pull, and lift up to 50 lbs. Must be able to walk, stand, and perform duties for extended periods.
• Availability: Flexible schedule to include weekends, evenings, and/or holidays.

Education:

• Preferred: 3-5 years of hotel hospitality experience, with a focus on housekeeping or laundry operations.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.