Lead Floor Manager: High-Volume Guest Experience

Malmaison Hotel du Vin; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premium hospitality venue in York is seeking a passionate Floor Manager for Sora Sky Bar to lead a team and deliver exceptional guest experiences. The role requires experience in high-volume service and strong people skills, along with a willingness to learn financial management. This position offers competitive salary and numerous employee benefits, including discounted room rates and healthcare plans.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Wellness & National Campaign Days

Employee Assistance Programme

Qualifications

• Experience delivering high-volume service.
• Good people skills, natural charisma and team-management ability.
• A willingness to learn financial management, stock and wages control.

Responsibilities

• Lead from the front and roll your sleeves up when required.
• Deliver high-volume service and demonstrate this experience.
• Create and maintain the ultimate guest experience.
• Manage a large team with strong people skills.
• Learn financial management, stock and wages control.

Skills

High-volume service experience

People skills

Team management

Job description

A premium hospitality venue in York is seeking a passionate Floor Manager for Sora Sky Bar to lead a team and deliver exceptional guest experiences. The role requires experience in high-volume service and strong people skills, along with a willingness to learn financial management. This position offers competitive salary and numerous employee benefits, including discounted room rates and healthcare plans.