Lead Duty Manager – Guest Experience

Whitbread Group; Lichfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Lichfield is seeking a Duty Manager to oversee hotel operations and lead a high-performing team. Candidates should have experience in retail or hospitality management, strong leadership skills, and a commitment to outstanding customer service. This role is ideal for those ready to take the next step in their management career, with an immediate start available. Competitive pay and benefits including discounts and a pension plan are offered.

Benefits

Training and support

Whitbread Benefits Card

Pension and saving schemes

Discounts on shops and services

Qualifications

• Experience in retail or hospitality management.
• Proven leadership and ability to inspire others.
• Dedication to delivering outstanding customer experience.

Responsibilities

• Lead and manage a team to ensure smooth hotel operations.
• Maintain high health & safety standards.
• Create an exceptional guest experience.

Skills

Leadership experience

Customer service skills

Excellent communication

Organisational skills

Job description

A leading hotel chain in Lichfield is seeking a Duty Manager to oversee hotel operations and lead a high-performing team. Candidates should have experience in retail or hospitality management, strong leadership skills, and a commitment to outstanding customer service. This role is ideal for those ready to take the next step in their management career, with an immediate start available. Competitive pay and benefits including discounts and a pension plan are offered.