Landlord Liaison Officer

BCP Council; Bournemouth; On-site; GBP 31,000 - 37,000; Full time

Job summary

A local government authority in Bournemouth seeks a Landlord Liaison Officer to build relationships with private sector landlords and support tenants in preventing homelessness. The role requires exceptional communication skills, knowledge of housing regulations, and the ability to work both independently and in a team. The successful candidate will play a vital role in administering financial assistance schemes and implementing strategies to sustain tenancies. This position offers a competitive salary and opportunities for professional development.

Benefits

Enhanced benefits

Career development opportunities

Qualifications

• Ability to clearly convey information and build rapport with landlords and tenants.
• Strong written and verbal communication skills for preparing reports.
• Ability to implement early intervention strategies for tenants at risk.

Responsibilities

• Develop and maintain strong relationships with private sector landlords.
• Support landlords and tenants to sustain tenancies.
• Administer financial assistance schemes.

Skills

Exceptional communication and interpersonal skills

Strong problem-solving and decision-making abilities

Knowledge of local housing regulations

Ability to work independently and as part of a team

Proficiency in relevant software and tools

Experience in homelessness prevention

Job description

The pay range for this role will be £31,537-£36,363 (pro rata for part time colleagues).

We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.

You can also find out more about the new terms and conditions that we are introducing on our careers site on "More than just a job" brochure.

Job Title:

Landlord Liaison Officer – 12 and 18 month FTC

Are you as passionate about preventing homelessness as we are?

We are looking for a motivated and dynamic individual to join our Landlord Liaison Team. The successful candidate will be responsible for building and maintaining relationships with private sector landlords, supporting the wider Housing Services Team, and administering the council’s financial assistance schemes in accordance with relevant policies and procedures. A key focus of this role is to prevent homelessness by offering support to landlords and tenants to sustain tenancies.

Key Responsibilities

• Develop and maintain strong relationships with private sector landlords.
• Support landlords and tenants to sustain tenancies and prevent homelessness.
• Administer make decisions regarding the council’s financial assistance schemes.
• Ensure compliance with relevant policies and procedures.
• Collaborate with the Housing Services Team to increase access to the private rental sector for our customers.
• Provide advice and support to landlords and tenants on tenancy‑related issues.
• Conduct regular property inspections and ensure properties meet required standards.
• Identify tenants at risk of homelessness and implement early intervention strategies.
• Work closely with local agencies and support services to provide comprehensive assistance to tenants.
• Develop and deliver training sessions for landlords on best practices for tenancy sustainment and homelessness prevention.

Requirements

• Exceptional communication and interpersonal skills: Ability to clearly convey information, actively listen, and build rapport with landlords, tenants, and team members. Strong written and verbal communication skills are essential for preparing reports, tenancy agreements, and correspondence.
• Strong problem‑solving and decision‑making abilities.
• Knowledge of local housing regulations and financial assistance schemes.
• Ability to work independently and as part of a team.
• Proficiency in relevant software and tools.
• Experience in homelessness prevention and tenancy sustainment is highly desirable.

For an informal discussion about this exciting role, please contact Kerry Payne on [e-mail] or 01202‑118476.

This authority is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Person Specification for more details.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world‑renowned coastline. We can offer career‑defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world‑class, prosperous, and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council. At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package.

Be the difference – Join an organisation that values you. More About us | Working for BCP.