Key Account Manager

Ashtead Technology Ltd; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading subsea equipment provider in the UK seeks an experienced Key Account Manager. In this client-facing role, you'll build strong relationships and manage key client accounts from engagement to project delivery. Strong interpersonal and technical skills are necessary, along with an understanding of subsea survey equipment and market dynamics. This position offers a collaborative team environment and a commitment to professional development.

Benefits

Collaborative team environment

Opportunities for professional development

Supportive leadership

Qualifications

• Proven ability to manage customer relationships from initial contact to ongoing management.
• Strong interpersonal and negotiation skills coupled with commercial awareness.
• Experience with subsea survey equipment is preferred.

Responsibilities

• Act as the primary contact for key clients throughout their projects.
• Monitor market and competitors to identify business opportunities.
• Maintain customer contact logs and prepare account strategies.

Skills

Customer relationship management

Interpersonal skills

Negotiation skills

Technical credibility

Commercial awareness

Organizational skills

Excel proficiency

PowerPoint proficiency

Job description

As a Key Account Manager within our Survey & Robotics team at Ashtead Technology, you’ll be the trusted link between Ashtead Technology’s key clients and our internal experts. This is a client-facing role where your ability to build relationships, understand technical challenges, and create value will directly influence Ashtead Technology's repeat business and long-term partnerships.

What You’ll Be Doing

• Acting as the primary point of contact for key clients, ensuring a first-class experience from initial engagement through project delivery and beyond.
• Building a deep understanding of client needs and challenges, proactively proposing problem solving solutions and working with them through any issues which may arise during their projects.
• Keeping clients informed of the latest Ashtead Technology innovations, demonstrating how our equipment and expertise can support their operations.
• Monitoring market activity, competitors, and emerging trends to identify new business opportunities and support strategic growth.
• Providing accurate and timely reporting by maintaining daily customer contact logs, contributing to budgeting and forecasting activities, and preparing and delivering customer account strategies.
• Managing contract administration for allocated accounts, including quotes, delivery schedules, utilisation reporting, contract changes and terminations, ensuring accuracy, timely invoicing and effective issue resolution.

What Experience You'll Bring

We're looking for someone with a strong blend of technical credibility and commercial awareness with the confidence to engage customers and see opportunities through from first contact to long-term partnership.

Some other things that will help you be successful in this role include:

• Previous experience and working knowledge of subsea survey equipment.
• Proven ability to proactively manage customer relationships from initial approach and opportunity development through to order closing and ongoing account management.
• Strong interpersonal, relationship-building and negotiation skills, combined with outstanding commercial awareness and sound business judgement.
• Highly organised, decisive and articulate work approach with the ability to operate effectively in a technically challenging, customer-focused, service-orientated environment.
• Self-motivation and ability to manage your own workload while contributing to shared goals and business objectives within a highly collaborative yet demanding team environment.
• A clear understanding of key account management principles, including the importance of maintaining robust sales, marketing data and market intelligence.
• Confident user of IT systems, with strong Excel and PowerPoint skills to support reporting, analysis and customer presentations.

Who We Are

Established in 1985, Ashtead Technology is a leading provider of subsea equipment rental solutions, advanced underwater technologies, and support services to the global offshore energy sector. With over 40 years of experience, we specialise in enabling customers to understand the subsea environment and manage offshore energy production infrastructure, including offshore wind farms and oil and gas platforms. Our offering spans the entire lifecycle of these infrastructures, with over 85% of our equipment fungible across both markets.

Headquartered in the UK, Ashtead Technology operates globally with over 600 staff and more than 30,000 assets, making us one of the largest independent rental fleets in the industry. We continue to invest in equipment and have a strong in-house engineering capability to provide the most technologically advanced solutions. Our growth, driven by strategic acquisitions and organic expansion, culminated in a successful IPO in 2021, with shares now trading on the Main Market of the London Stock Exchange.

What We’ll Offer

• A dynamic & collaborative team environment where your contributions are valued, and your ideas welcomed.
• The opportunity to make meaningful impact by empowering employees with the knowledge and skills they need to excel in their roles and drive business success.
• Guidance & support from the experienced leaders you work with who are committed to your success and professional development.
• A positive and inclusive company culture that fosters collaboration, creativity, and mutual respect among team members.