Junior Tech Support Engineer — Shape AI-Driven Insurance

Methodfi; City of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A technology firm in London is seeking a Technical Support Specialist to enhance customer experience through effective troubleshooting and support. In this role, you will manage service desk tickets and drive issue resolution while collaborating across teams. Ideal candidates possess strong analytical skills, a technical background, and a commitment to continuous learning. Competitive compensation and benefits package included.

Benefits

£5,000 training and conference budget

25 days holiday plus 8 bank holidays

Company pension scheme

Mental health support

Private healthcare

Cycle to Work Scheme

Qualifications

• 1–2 years in a technical support role or equivalent education.
• Strong analytical and problem-solving abilities.
• Effective communication with customers and colleagues.
• Understanding of application architecture and cloud systems.
• Experience in coding or scripting (e.g., Python, JavaScript, SQL).

Responsibilities

• Resolve Jira Service Desk tickets and improve responsiveness.
• Diagnose and troubleshoot product issues independently.
• Identify and escalate recurring issues with structured insights.
• Support high-risk changes with clear communication.
• Implement workflow improvements for efficiency.

Skills

Analytical skills

Problem solving

Communication

Technical support experience

Attention to detail

Education

Technical degree or relevant experience

Tools

Jira Service Desk

Job description

A technology firm in London is seeking a Technical Support Specialist to enhance customer experience through effective troubleshooting and support. In this role, you will manage service desk tickets and drive issue resolution while collaborating across teams. Ideal candidates possess strong analytical skills, a technical background, and a commitment to continuous learning. Competitive compensation and benefits package included.