ITMS Technician — Service Desk Pro

Onecom; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT services provider is seeking an ITMS Technician in Swindon. The role involves providing technical support and resolving issues across Windows, macOS, and cloud platforms. Candidates should possess strong communication skills, a proactive attitude, and relevant IT certifications. This position offers a competitive salary and excellent perks including training opportunities and wellbeing support. Join a dynamic team dedicated to delivering exceptional customer experiences.

Benefits

25 days holidays + bank holidays

EV Scheme for leasing electric cars

In-house Training Academy

Discounted gym membership

All-expenses-paid company events

Qualifications

• Proactive and customer-focused approach to IT support.
• Experienced with remote and on-site technical support.
• Skilled in managing service requests within SLAs.

Responsibilities

• Provide remote and on-site technical support.
• Manage service requests in the CRM system.
• Deliver high standards of customer service.

Skills

Strong communication skills

Customer-first mindset

Troubleshooting skills

Experience with SLAs

Familiarity with Active Directory

Analytical thinking

Ability to manage multiple priorities

Education

Relevant IT certifications (CompTIA, Microsoft)

Tools

Microsoft 365

Networking fundamentals

Job description

A leading IT services provider is seeking an ITMS Technician in Swindon. The role involves providing technical support and resolving issues across Windows, macOS, and cloud platforms. Candidates should possess strong communication skills, a proactive attitude, and relevant IT certifications. This position offers a competitive salary and excellent perks including training opportunities and wellbeing support. Join a dynamic team dedicated to delivering exceptional customer experiences.