IT Systems Specialist

Huws Gray Group; Worcester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading UK building materials firm is seeking an IT Systems Specialist to optimize and support its BisTrack ERP system. The role involves providing first and second-line support, troubleshooting issues, and collaborating across departments to enhance system functionality. Ideal candidates will have a strong understanding of business processes within a distribution environment and proven experience with ERP systems. The position offers competitive pay, annual leave, and opportunities for career progression. Located in Worcester, this is a hybrid role.

Benefits

Competitive rates of pay

24 days annual leave

Company attendance and performance bonuses

Company pension scheme

Death In Service

Career progression opportunities

Staff discounts on purchases

Qualifications

• Proven experience supporting ERP systems, preferably BisTrack.
• Strong understanding of business processes in merchanting or distribution.
• Knowledge of Windows Server environments and networking fundamentals.

Responsibilities

• Provide first and second-line support for BisTrack ERP.
• Troubleshoot and resolve system issues promptly.
• Collaborate with stakeholders to gather requirements.

Skills

Proficiency in SQL for data queries and reporting

Excellent troubleshooting and analytical skills

Strong communication skills

Ability to manage multiple priorities

Familiarity with project management methodologies

Job description

We are looking for a IT Systems Specialist to join us at Huws Gray!

This is a hybrid role based out of our office in Worcester.

If you’re in the trade or have ever tackled a home improvement project, you’ve probably heard of us. We’re the Huws Gray Group and we’re made up of a number of brands, including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre to name a few. Up and down the UK, our branches are serving and supporting our local communities with all their building material needs, but we couldn’t do this without the right people, so why not join us?

We rely on our IT Systems Specialists to play a key role in supporting day-to-day business operations (BAU) and delivering new projects, with a primary focus on the BisTrack ERP system.

This position requires a proactive individual with strong technical skills, excellent problem-solving abilities, and the capability to work collaboratively across departments to ensure systems are optimized and aligned with business needs.

Here’s quick overview of some of the things you can expect to do as a IT Systems Specialist with Huws Gray:

• Provide first and second-line support for BisTrack ERP and related business systems.
• Troubleshoot and resolve system issues promptly to minimise business disruption.
• Maintain system documentation, user guides, and knowledge base articles.
• Monitor system performance and implement improvements where necessary.
• Assist in planning, configuring, and implementing new features and modules within BisTrack ERP.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Support data migration, testing, and user training during project rollouts.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Manage user accounts, permissions, and security settings within BisTrack ERP.
• Perform regular system health checks and apply updates or patches as required.
• Work closely with vendors and third‑party providers for system enhancements and support.
• Identify opportunities to streamline processes and improve system efficiency.
• Stay up-to-date with BisTrack ERP developments and best practices.
• Provide recommendations for technology upgrades and integrations.

We know that you are more than just a CV and embracing everyone’s individuality is what makes us great as a team. We can give you plenty of training and equip you with the tools that you’ll need to succeed as a IT Systems Specialist, however we would be looking for candidates to have proven experience supporting ERP systems (BisTrack experience highly desirable).

As well as this, we'd also be looking for candidates to demonstrate the following:

• Strong understanding of business processes in a merchanting or distribution environment.
• Proficiency in SQL for data queries and reporting.
• Excellent troubleshooting and analytical skills.
• Ability to manage multiple priorities and work under pressure.
• Strong communication skills and ability to work with both technical and non-technical stakeholders.
• Experience with system integrations and APIs.
• Knowledge of Windows Server environments and networking fundamentals.
• Familiarity with project management methodologies (Agile or Waterfall).

We know you’re thinking ‘this sounds great, but what’s in it for me?’ Let us tell you:

• Competitive rates of pay
• 24 days annual leave in addition to recognised public and bank holidays
• Company attendance and performance bonuses
• Company pension scheme – in line with auto enrolment
• Death In Service
• Career progression and personal development opportunities
• Being part of a “team” as opposed to just being a number
• Staff discounts on items purchased from any of our nationwide branches

Our online application process takes less time to complete than it does to make a good brew, so stick the kettle on and make your application!