IT Support Engineer (Security Systems)

NW Security Group; Wirral; On-site; GBP 33,000; Full time

Job summary

A leading technology company is seeking an IT Support Engineer in Wirral, UK for a full-time position. The role involves providing technical support for advanced security systems, troubleshooting customer issues, and ensuring service continuity. Candidates should have a solid background in IT with a minimum of three years' experience, strong networking skills, and a good understanding of SSL certification on Windows systems. The company offers a competitive salary and benefits including training opportunities and a workplace pension.

Benefits

Salary of £32,500 per annum, DOE

Annual performance-based salary review

25 days holiday plus Bank Holidays

Ongoing training and skill development

Workplace pension

Company sick pay after 3 months probation

Private Health Insurance after one year

Free gym membership

Qualifications

• Minimum of three years professional experience in an IT role.
• Experience with SSL certification on Windows systems.
• Good understanding of computer networking and server management.

Responsibilities

• Provide technical assistance and high-quality service for security systems.
• Remotely diagnose and resolve technical issues and handle tickets.
• Involved in product testing and completing customer system health checks.

Skills

Networking

Troubleshooting

Device Management

Software Management

PowerShell

Organisational skills

Teamwork mentality

Written and verbal English

Education

IT degree or HND qualification in IT

Job description

The Company

As a leading technology company in the area of connected security systems, NW Security Group Ltd. offers cutting‑edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.

Wirral, Merseyside

We are now looking for an IT Support Engineer to join us on a full‑time, permanent basis, working Monday to Friday, 8:30 to 17:00.

The Benefits

• Salary of £32,500 per annum, DOE
• Annual performance‑based salary review
• 25 days holiday plus Bank Holidays
• Ongoing training and skill development
• Workplace pension
• Company sick pay (after a 3 month probationary period)
• Private Health Insurance after one year of service
• Free membership with the gym next door to the company

This is an exciting opportunity for an IT professional with a solid grasp of networking, device and software management, and strong troubleshooting skills to embark on an engaging career with our growing, successful company.

Youll have the chance to join a quality‑focused, fast‑moving environment that exposes you to next‑generation security technologies, helping you expand your technical toolkit from day one.

Whats more, youll receive ongoing training and a personalised development plan that builds on your strengths and supports your long‑term growth.

So, if youre ready to push your IT career forward and immerse yourself in the latest advancements in intelligent security systems, read on and apply today.

The Role

As an IT Support Engineer, youll provide technical assistance and a high‑quality service to customers using our high‑end security systems.

Following introductory training, youll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, and providing remote and telephone support to fault‑find and resolve problems. Occasionally, on‑site work at clients premises may be required.

Youll be involved in product testing, customer onboarding and completing customer system health checks. Additionally, youll configure, maintain, optimise and update customers security systems, maximising uptime and maintaining continuity of service.

About You

• A minimum of three years professional experience in an IT role
• Experience working with SSL certification on Windows systems
• Strong IT skills and a keen interest in technology
• A good understanding of computer networking and server management
• A good understanding of PC and server management
• Some PowerShell experience
• Good organisational and prioritisation skills
• Excellent written and verbal English language skills
• A teamwork mentality and can‑do attitude
• An IT degree, or, at a minimum, an HND qualification in IT

Other organisations may call this role Helpdesk Technician, 1st Line Technician, IT Support Technician, 1st Line Support Engineer, IT Support Engineer, Deskside Engineer, or Desktop Support Engineer.

Webrecruit and NW Security Group Ltd. are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if youre ready to take your next step as an IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.