IT Support Engineer

Castle Employment Agency Ltd; York and North Yorkshire; On-site; GBP 35,000 - 38,000; Full time

Job summary

A reputable employment agency in York is seeking an IT Support Engineer to enhance IT systems and provide 2nd and 3rd line support. The role involves collaborating with a team to resolve issues and improve user experiences. Ideal candidates will have strong communication skills, technical knowledge of Windows and Office 365, and a proactive approach. This position offers a salary of up to £38,000 and opportunities for career development in a supportive and innovative organization.

Benefits

Salary up to £38,000 depending on experience

Opportunities for career development

Qualifications

• Experience in IT support or infrastructure roles (2nd and 3rd line).
• Proactive, customer-focused approach with strong communication skills.
• Good technical knowledge across Windows, Office 365, networking, and end-user devices.

Responsibilities

• Provide high-quality 2nd and 3rd line support to users across the business.
• Identify and implement improvements to IT systems and processes.
• Manage incidents, problems, and changes using ITIL-based best practices.

Skills

2nd and 3rd line support experience

Customer-focused approach

Strong communication skills

Technical knowledge of Windows

Office 365 proficiency

Networking knowledge

End-user device management

Problem-solving ability

Attention to detail

Familiarity with IT service management tools

Job description

IT Support Engineer –York

Salary: Up to £38,000 (depending on experience)

Hours: 40 hours per week

Location:York

Type: Full-time, permanent

Are you an IT professional who enjoys solving problems and delivering great service in a fast-moving environment? This is a fantastic opportunity to join a respected and forward-thinking organisation in York as an IT Support Engineer.

You’ll play a key role in maintaining and improving IT systems, supporting end users, and ensuring technology runs efficiently across the business. Working as part of a collaborative team, you’ll also have the chance to contribute to wider IT projects and continuous improvement initiatives.

If you have experience in 2nd and 3rd line support and are looking for a role that offers variety, responsibility, and the opportunity to take the next step in your IT career, this could be the perfect move for you.

Key Responsibilities

• Provide high-quality 2nd and 3rd line support to users across the business.
• Identify and implement improvements to IT systems and processes to enhance efficiency and user experience.
• Work closely with IT colleagues and third-party suppliers to resolve issues promptly and within agreed SLAs.
• Manage incidents, problems, and changes using ITIL-based best practices.
• Maintain accurate documentation and asset records to support compliance and reporting.
• Build strong relationships with colleagues to promote collaboration and improve system effectiveness.
• Support end-user device management, including setup, configuration, and security.

What We’re Looking For

• Experience in IT support or infrastructure roles (2nd and 3rd line).
• A proactive, customer-focused approach with strong communication skills.
• Good technical knowledge across Windows, Office 365, networking, and end-user devices.
• Strong problem-solving ability and attention to detail.
• Familiarity with IT service management tools and structured ticket handling.
• A positive, team-oriented attitude with a willingness to learn and develop.

What You’ll Receive

• Salary up to £38,000 depending on experience.
• Opportunities for career development within a forward-thinking, supportive organisation.

This is an excellent opportunity for an IT professional who wants to make a real impact in a collaborative, modern environment. If you’re ready to take the next step in your IT career and join a business that values growth and innovation, we’d love to hear from you.