IT Support Engineer

Mmr Research; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent research firm in Oxford is looking for an IT Support Engineer to deliver tech support for both remote and on-site teams. You'll diagnose hardware and software issues, manage inventory, and create knowledge base articles. A BS in Computer Science or equivalent experience is required alongside at least one year in tech support. The role promises a lively work atmosphere with generous holidays and training opportunities, backed by a commitment to employee wellbeing.

Benefits

Competitive salary

Generous holiday allowances

Market-leading training opportunities

Qualifications

• Minimum 1 year of hands-on experience in technology support.
• Experience in supporting remote users and maintaining enterprise-level RMM.
• Familiar with project management methodologies like Agile or ITIL.

Responsibilities

• Provide tech support to on-site and remote teams.
• Diagnose and resolve hardware, software and networking problems.
• Maintain accurate inventory of all devices.

Skills

Tech support experience

Mobile Device Management applications (Jamf & Intune)

Windows OS experience

Self-management skills

Clear communication

Education

BS in Computer Science or similar

Tools

Manage Engine Endpoint Central

Bash scripting

PowerShell scripting

Job description

IT Support Engineer

Department: Data Science & Engineering

Employment Type: Permanent - Full Time

Location: MMR Research Oxford

Reporting To: Bhavin Chouhan

Description

Do you have IT Support experience? Can you be the face of our IT Team? If so, MMR Research Worldwide has the opportunity for you! We are seeking an engaged and passionate IT Support Engineer to join our team in Wallingford, Oxfordshire!

Key Responsibilities

• Provide top‑notch tech support to on‑site and remote teams.
• Diagnose and resolve hardware, software and networking problems.
• Perform workstation imaging, installation, upgrades and basic repairs.
• Perform meeting room checks and carry out maintenance.
• Escalate security incidents — acknowledge, triage, elevate, and resolve as required.
• Maintain accurate inventory of all devices and related assets.
• Collaborate with the IT team to identify and mitigate incidents across environments and servers.
• Create and maintain knowledge base articles to support IT operations and end‑user self‑service.
• Deliver technical training sessions.

Skills, Knowledge and Expertise

• 🎓 Degree or Proven Experience: BS in Computer Science or similar hands‑on expertise.
• 💼 Minimum 1 year of hands‑on experience in technology support.
• 💡 Experience with supporting remote users; Mobile Device Management applications (Jamf & Intune); maintaining and monitoring enterprise‑level RMM, Manage Engine Endpoint Central; familiar with at least one project management methodology (Agile, Waterfall, ITIL); operating systems such as Windows, iOS, OSx, Android etc.; creating and maintaining automatic scripts (Bash, PowerShell etc.).
• 👩💼 Self‑starting with a clear interest in the industry and willingness to learn.
• 📆 Strong self‑management with the ability to switch between tasks.
• 🤝 Clear, professional and concise communication, both written and verbally.

A bit about us and our benefits!

We’re MMR Research Worldwide – the global sensory and consumer research experts behind many of the world’s biggest brands in food, drink, personal and household care. From bold new flavours to breakthrough product experiences, we help turn great ideas into products people truly love.

With teams across the UK, US, Asia and Africa, we blend science, creativity and curiosity to shape the future of everyday products. Join us and you’ll be part of a fast‑growing, innovative company where your ideas matter and your career can thrive.

It’s our people that make all of this possible.

We are proud of our collaborative culture which is driven by strong leadership and offers industry‑leading training and growth opportunities.

At MMR, we’re committed to ensuring the happiness and wellbeing of each employee, regardless of where they are in the world! We offer a wide range of core and additional benefits. Competitive salaries, generous holiday allowances, and market‑leading training opportunities are standard here. Our vibrant culture, talented team, and focus on employee wellbeing is what makes MMR so special.