IT Support Engineer

Cundall Johnston & Partners LLP; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global consultancy in London is seeking an IT Support Engineer to join their team. This role involves resolving user issues and providing hands-on IT support both locally and internationally. The ideal candidate will hold a bachelor’s degree in IT or computer science and possess strong problem-solving and customer service skills. Familiarity with tools like Microsoft Teams and SCCM/MS Intune is essential. Diversity and inclusivity are highly valued in the workplace.

Qualifications

• Proven practical experience providing first/second line support.
• Experience working within a Professional Services Firm.
• Experience in basic network troubleshooting and structured cabling.

Responsibilities

• Resolve user issues sent to the Service Desk.
• Provide hands-on support for IT issues.
• Act as a main point of contact for external consultants.

Skills

Problem-solving attitude

Troubleshooting techniques

Customer service skills

Attention to detail

Education

Bachelor’s degree in computer science or IT

Tools

Microsoft Teams

MS Office

Cisco VPN

SCCM/MS Intune

TCP/IP

TeamViewer

Job description

Location

• London- Europe

Role Professional Support (Administrative / Non-Qualified)

• Share

The Team

We are an award winning global consultancy and have been named Building’s Engineering Consultant of the Year in 2024, 2022 and 2021. We are at the forefront of the industry, priding ourselves on our exemplary track record of designing innovative and sustainable projects.

Sustainability runs through everything we do at Cundall, and our people are empowered to drive change and decarbonise the built environment. By the end of this decade, we have set ourselves an ambitious goal to only work on projects that meet our zero carbon design criteria, a commitment we have called our Zero Carbon Design 2030 goal. We need engineers who share this passion for sustainability and thrive in designing energy efficient buildings and communities.

Cundall are leading the way in the provision of creative, sustainable design solutions, and to keep up with the demands of the organisation, require a hands-on, organised and collaborative IT Support Engineer to assist our team of multi-disciplined engineers globally.

The Role

In line with the continuing growth of our business in the UK and internationally, we now wish to appoint an IT Support Engineer to join our diverse team in our London office to take responsibility for resolving user issues sent to the Service Desk and provide hands-on support for IT issues arising in the region and international offices. The role includes providing first line support for all Cundall users, provision of remote support and administration and support of desktops, laptops and Microsoft Teams. This role may require frequent travel to our other Cundall offices.

You will also act as a main point of contact forour externalconsultants and internal management and liaise as appropriate.

To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and work to resolve IT system issues in a timely manner.

The Skills

You will hold a formal qualification of bachelor’s degree in computer science or IT with proven practical experienceproviding first/second line support. You will ideally have experience working within a Professional Services Firm,be a problem-solverand have experience of build and deployment viaSCCM/MS Intune.

You will also have proven experience providing support with Microsoft Teams,Microsoft Windows Operating System, Servers, Cisco VPN, WLAN's, Newforma, MS Office, NAS, TCP/IP, DCHP and WNS.Youshould also have experience in basic network troubleshooting, structured cabling and PC setup and remote-control using TeamViewer and RDP.

With a demonstrable ability to navigate through an existing knowledge base to resolve a technical issue and add to said knowledge base, you will have exceptionally high standards when it comes to attention to detail, and pride yourself on being organised, thorough and collaborative in your approach to tasks.

You will also be able to demonstrate your ability with network administration, command line scripts, debugging and fixing, and commissioning new hardware, have a customer service driven attitude and excellent communication skills that will enable you to engage with a range of stakeholders.

We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.