IT Support Desk Technician – 1st/2nd Line, Multi-Site

Harrier Print Ltd; Highweek; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK-based printing company is seeking an IT Support Desk Technician to join their IT team. This role involves providing 1st and 2nd line support for hardware, software, and network systems, ensuring smooth operations across locations in the UK and Czech Republic. Ideal candidates will have experience in a multi-site environment, strong knowledge of Windows and Microsoft 365, along with excellent communication skills. The company offers a competitive package, including bonuses and development opportunities.

Benefits

Pay and bonus package

33 days’ holiday

Personal development

Health Cash Plan

Life Assurance

Employee Assistance Programme

On-site parking

Qualifications

• Experience in a multi-site or production environment providing IT support.
• Strong knowledge of networking fundamentals and security protocols.
• Excellent communication and documentation skills.

Responsibilities

• Provide high-quality 1st and 2nd line technical support.
• Administer Active Directory, Azure/Entra ID, and Microsoft 365.
• Deliver remote and on-site support when required.

Skills

1st and 2nd line IT support

Windows OS

Microsoft 365

Active Directory

Azure/Entra ID

Networking fundamentals

Zebra printers

Raspberry Pi devices

Remote management tools

Security tools

Tools

Manage Engine ServiceDesk

Cisco Duo

Job description

A UK-based printing company is seeking an IT Support Desk Technician to join their IT team. This role involves providing 1st and 2nd line support for hardware, software, and network systems, ensuring smooth operations across locations in the UK and Czech Republic. Ideal candidates will have experience in a multi-site environment, strong knowledge of Windows and Microsoft 365, along with excellent communication skills. The company offers a competitive package, including bonuses and development opportunities.