IT Service Technician

JTec IT Ltd; Newtownabbey; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A trusted IT solutions provider is seeking a full-time IT Service Technician in Newtownabbey. The role involves diagnosing and troubleshooting technical issues, providing user support, and maintaining IT systems and hardware. Candidates must have a strong IT background, excellent customer service skills, and relevant certifications. This hybrid position offers the flexibility to work from home occasionally, making it ideal for those seeking a balanced work environment.

Qualifications

• Proven experience in Troubleshooting and Technical Support.
• Strong background in Information Technology and systems maintenance.
• Excellent Customer Service skills and problem-solving approach.

Responsibilities

• Diagnose and troubleshoot technical issues and provide customer support.
• Maintain IT systems and hardware, ensuring optimal function.
• Train end-users and support software/hardware implementation.

Skills

Troubleshooting

Technical Support

Customer Service

End-user Training

Time Management

Education

Relevant certifications (CompTIA, Microsoft)

Job description

JTec IT Solutions, headquartered in Newtownabbey, is a trusted provider of IT solutions with over 26 years of experience in delivering tailored ICT support, service, and maintenance to private commercial businesses. Offering a comprehensive range of IT services, JTec supplies network servers, desktop PCs, data backup and recovery solutions, internet connectivity, and software solutions. Dedicated to customer education, we prioritize clear communication to ensure our clients fully understand their IT needs and solutions. With a commitment to forming long‑term relationships, JTec emphasizes providing cost‑effective, scalable, and reliable IT solutions that grow alongside businesses across Northern and Southern Ireland.

Role Description

This is a full‑time hybrid role for an IT Service Technician based in Newtownabbey, with flexibility to work from home on occasion. Responsibilities include diagnosing and troubleshooting technical issues, providing support to customers, and maintaining IT systems and hardware. Additional duties involve training end‑users, supporting software and hardware implementation, and ensuring IT systems function optimally across client businesses.

Qualifications

• Proven experience in Troubleshooting and Technical Support to effectively diagnose and resolve IT‑related issues.
• Strong background in Information Technology, including knowledge of IT systems, software, and hardware maintenance.
• Excellent Customer Service skills with a client‑focused approach to communication and problem‑solving.
• Experience or ability to provide effective end‑user Training on various IT systems and tools.
• Strong organizational and time‑management skills.
• Ability to work independently and collaboratively in a hybrid work environment.
• Relevant certifications or qualifications (e.g., CompTIA, Microsoft, or equivalent credentials) and prior experience in the IT field are highly valued.