IT Service Lead

Barchester Healthcare Homes Limited; Inverness; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an experienced IT Service Lead to join their expanding team. The role involves setting up monitoring solutions, supporting security implementations, and taking charge of network delivery projects across a large portfolio of care homes. Ideal candidates will have strong skills in network technologies and team leadership, along with a STEM degree. The company offers a supportive environment for personal and professional growth.

Qualifications

• Proven experience implementing scalable, high-availability network solutions.
• Ability to coordinate with vendors and internal teams effectively.
• Strong proficiency in Layer 2 and Layer 3 switching.

Responsibilities

• Set up monitoring solutions across IT environment.
• Support security policy implementation.
• Resolve service performance issues.

Skills

Network delivery project leadership

Network monitoring tools proficiency

Routing and switching technologies

Understanding of cloud networking

Service management background

Team leadership

Education

STEM degree preferred

Tools

Wireshark

Fortinet security appliances

Job description

Barchester Healthcare have an opportunity for an IT Service Lead to join our expanding team. We are looking for an experienced, practical, and proactive candidate who will support the integrity of IT services across a portfolio of c. 250 care homes across the UK, as well as services to our support teams. In this vital role, you will ensure that IT teams have the tools to predict and prevent potential issues, and ensure full service is resumed where issues arise.

Responsibilities

• Set up monitoring solutions across the IT server and network estate
• Support the Information Security Manager in the implementation of security policies across IT infrastructure
• Support the service desk regarding any service performance issues
• Provide network support and resolving connectivity issues
• Configure hardware and software to optimize network communication
• Set up LAN and WAN networks, as well as Voice Over IP and VTC devices
• IP address management and reporting
• Document processes and monitor network performance metrics
• Keep up with advancements in network technologies and solutions

Requirements

• Proven experience implementing scalable, high‑availability network solutions (LAN, SD‑WAN, Cloud)
• Ability to lead network delivery projects; coordinate with vendors and internal teams
• Proven experience with network monitoring tools (Wireshark, netcat, Netspot, Qualys, etc.)
• STEM degree preferred
• Strong proficiency in routing and switching technologies (Layer 2 and Layer 3 switching, VLAN segmentation, NAT, link aggregation) and protocols as well as wireless
• Experience in Fortinet security appliances and solutions highly desirable
• Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset
• Service management background (Incident, Problem and Change Management)
• Team leadership experience
• Clean and current UK driving license

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.