IT Service Desk Analyst - Hybrid (Livingston/Sheffield)

Energy Assets Group Limited; Livingston; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A leading energy sector company in Livingston is seeking an IT Service Desk Analyst to provide technical support and maintain the IT Service Desk system. The ideal candidate should have excellent skills in MS Office and SQL databases, plus experience with Salesforce and Azure user management. A collaborative culture, hybrid working options, and professional development opportunities await. The salary ranges from £30,000 to £32,000 annually for this permanent, office-based role.

Benefits

Professional development opportunities

Collaborative team culture

Qualifications

• 2 or more years' experience working in an IT Service Desk operations role.
• Certification in relevant discipline is desired.

Responsibilities

• Use a Service Desk Ticketing solution to communicate and provide updates to end users.
• Prioritize and work within defined SLAs.
• Troubleshoot, research, and resolve complex information system problems.

Skills

MS Office applications

Salesforce platform

Azure user management

SQL databases

Problem-solving ability

Communication skills

Tools

Jira Service Desk

Job description

A leading energy sector company in Livingston is seeking an IT Service Desk Analyst to provide technical support and maintain the IT Service Desk system. The ideal candidate should have excellent skills in MS Office and SQL databases, plus experience with Salesforce and Azure user management. A collaborative culture, hybrid working options, and professional development opportunities await. The salary ranges from £30,000 to £32,000 annually for this permanent, office-based role.