IT Service Desk Analyst — Growth & Training

Nextech Group; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

A Managed Service Provider in Manchester is looking for an IT Service Desk Analyst. The successful candidate will deliver technical support and work on various client infrastructures. Candidates should possess strong communication skills and understand server and network fundamentals. Prior support experience is advantageous, and training will be provided for skill enhancement. This role comes with competitive benefits, including annual leave, pension scheme, and strong career development pathways.

Benefits

Above average annual leave

Local Government Pension Scheme membership

Free onsite parking

Strong training and career development pathways

Qualifications

• Previous experience in a support role is advantageous.
• Familiarity with hardware fault finding and resolution.
• Experience in a Managed Service Provider context is beneficial.

Responsibilities

• Deliver remote and onsite technical assistance across client environments.
• Provide support in a fast-paced service desk setting.
• Assist senior engineers with installations and upgrades.

Skills

Strong communication skills and a customer‑first mindset

A solid understanding of server and network fundamentals

The ability to diagnose and resolve a variety of technical issues

Previous MSP or multi-site support experience

Experience supporting schools or education clients

Tools

Microsoft Windows Server

Active Directory

A/V technologies

Network management and diagnostics

Job description

A Managed Service Provider in Manchester is looking for an IT Service Desk Analyst. The successful candidate will deliver technical support and work on various client infrastructures. Candidates should possess strong communication skills and understand server and network fundamentals. Prior support experience is advantageous, and training will be provided for skill enhancement. This role comes with competitive benefits, including annual leave, pension scheme, and strong career development pathways.