IT Service Desk Analyst - First-Line Tech Support

Equans Group; Newcastle upon Tyne; On-site; GBP 25,000; Full time

Job summary

A reputable service provider in Newcastle upon Tyne is seeking a Technical IT Service Desk Analyst for a full-time role. The successful candidate will provide first-line IT support, logging incidents accurately and ensuring timely resolutions while adhering to service management standards. A competitive salary of £24,570 per annum is offered along with a comprehensive benefits package, including annual leave, discounts, and professional development opportunities.

Benefits

20 days annual leave plus public holidays

Gym membership discounts

Employee Assistance Program

Free parking

Life cover

Qualifications

• Good understanding of IT infrastructures and basic computer hardware.
• Knowledge of ITIL processes, especially Incident Management.
• Ability to work well within a team environment.

Responsibilities

• Provide first line support including troubleshooting and incident resolution.
• Log and manage customer issues accurately in the ITSM system.
• Communicate incident resolution effectively to customers.

Skills

Knowledge of common software packages

Good technical background

Experience in a customer-facing role

Exceptional written and oral communication skills

Strong analytical and problem-solving abilities

Education

Qualification in Information Technology or equivalent experience

Tools

Microsoft Windows 10

Microsoft Azure

Office 365

Leading IT Service Management Tool

Job description

A reputable service provider in Newcastle upon Tyne is seeking a Technical IT Service Desk Analyst for a full-time role. The successful candidate will provide first-line IT support, logging incidents accurately and ensuring timely resolutions while adhering to service management standards. A competitive salary of £24,570 per annum is offered along with a comprehensive benefits package, including annual leave, discounts, and professional development opportunities.