IT Service Delivery Manager

Learning Community Trust; Telford; On-site; GBP 45,000 - 60,000; Full time

Job summary

A UK educational trust is seeking an IT Service Delivery Manager to lead technology initiatives across their schools. You will ensure every young person and stakeholder receives outstanding IT support while managing a customer-focused helpdesk and driving digital transformation. The ideal candidate should have proven experience in IT service delivery, strong customer service skills, and a proactive attitude. Join a dedicated team committed to making a real difference in education.

Benefits

Professional development opportunities

Supportive work culture

Qualifications

• Proven experience leading IT service delivery and teams.
• Excellent customer service and technical knowledge.
• A passion for learning and growth.

Responsibilities

• Ensure equitable access to technology and support.
• Lead a motivated and committed team.
• Deliver a customer-focused helpdesk and manage technical operations.

Skills

IT service delivery leadership

Customer service

Technical knowledge, especially Microsoft 365

Proactive attitude

Commitment to safeguarding and equality

Job description

Join a Trust with Heart – At the Learning Community Trust, our mission is to deliver an inclusive, compelling, and transformative education that empowers young people for a rapidly changing world. We place our young people, employees, and families at the heart of everything we do – championing compassion, resilience, and ambition.

As an IT Service Delivery Manager, you’ll be a key leader in our Digital, IT and Data Services team, ensuring technology is a force for good across our academies. You’ll drive digital transformation, inspire your team, and ensure every stakeholder – young people, employees, and families – benefits from outstanding technology support.

Your Impact

• Champion our values: You’ll embody our ethos of ‘never leave a child behind,’ ensuring equitable access to technology and support for all.
• Inspire and empower: Lead a team that is motivated, compassionate, and committed to continuous improvement—helping every young person and colleague thrive.
• Build a thriving community: Collaborate across our trust, celebrating the uniqueness of each academy while uniting us in our shared vision.
• Drive excellence: Deliver a customer-focused helpdesk, manage technical operations, and lead projects that make a real difference in education.

What We’re Looking For

• Proven experience leading IT service delivery and teams
• Excellent customer service and technical knowledge, especially Microsoft 365
• A proactive, can-do attitude and a passion for learning and growth
• Commitment to safeguarding, equality, and the Trust’s values

Why the Learning Community Trust?

• Be part of a trust that believes in ‘learning for all’ and ‘together we are stronger’
• Work in a culture that values respect, collaboration, and professional development
• Make a lasting difference to young people’s lives and futures

Safeguarding

We are committed to safeguarding and promoting the welfare of young people. All appointments are subject to enhanced DBS checks and online searches.

How to Apply

Download the application form at https://lct.education/jobs and send it to [e-mail] by 3pm on 23 January 2026. If you would like an informal conversation with the Head of IT and Data, please email [e-mail] to arrange a face-to-face or telephone conversation.