IT Project & Systems Manager

Dubizzle Limited; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A technology service provider in Greater London is seeking an IT Project and Systems Manager to oversee the management and strategic development of IT infrastructure and digital assets. The successful candidate will be responsible for vendor management, cybersecurity governance, and ensuring the seamless delivery of IT services. Key qualifications include experience in IT administration and strong communication skills. This position also offers benefits such as private healthcare and pension plans.

Benefits

Private Healthcare Plan

Pension Plans

Training & Development

Qualifications

• Experience managing IT infrastructure, software, and digital assets.
• Hands-on operational support for IT services and systems.
• Ability to develop and enforce IT security policies.

Responsibilities

• Oversee management and strategic development of IT infrastructure.
• Coordinate vendor contracts and manage performance evaluations.
• Ensure effective cybersecurity governance and compliance.

Skills

Windows ecosystem expertise

Microsoft 365 administration

Microsoft Intune / Endpoint Manager

Cybersecurity knowledge

Vendor management experience

Strong stakeholder communication skills

Tools

Microsoft Defender for Endpoint

Firewall administration

Office 365 suite

Job description

The role is responsible for overseeing the management, maintenance, and strategic development of the company’s IT infrastructure, software ecosystem, and digital assets. Their role encompasses asset management, systems administration, vendor coordination, cybersecurity governance, and support for internal and external audits. They ensure that all technology‑related operations run efficiently, securely, and in alignment with organizational goals.

Asset Management

• Software: Tracking deployment, renewals, and compliance of all business applications.
• Hardware: Managing procurement, allocation, maintenance, and retirement of company devices.
• Licences: Maintaining accurate records of software licensing, ensuring compliance, and forecasting renewal needs.
• Procurement: Overseeing IT procurement processes, negotiating vendor contracts, and managing purchase approvals.

Support and Systems Administration

The role provides hands‑on operational support, ensuring the seamless delivery of IT services and user experience across all business systems.

Vendor Management

The IT Project and Systems Manager acts as the key liaison between the company and its technology service providers. You will be responsible for evaluating performance, managing contracts, and ensuring service level adherence with regular reviews, performance tracking, and escalation handling to maintain strong vendor relationships.

Cybersecurity & Risk Management

• Developing, maintaining, and enforcing IT Security Policies.
• Managing the Cyber Awareness Training platform and driving employee participation and completion rates.
• Coordinating penetration testing activities and ensuring identified vulnerabilities are remediated promptly.
• Tracking and managing vulnerability assessments and mitigation activities.
• Contributing to the development and monitoring of Key Risk Indicators (KRIs) for IT risk management.
• Overseeing Third‑Party Risk Assessments for external vendors and service providers.
• Providing support in the investigation and response to security incidents in collaboration with internal and external partners.

Attestations and Audits

• SWIFT
• DORA (Digital Operational Resilience Act)
• ISO 27001 Certification
• Other IT‑Related Audits (as required)

Strategic and Leadership Responsibilities

• Developing and executing IT and cybersecurity strategies aligned with business objectives.
• Identifying technology trends and recommending innovative solutions to improve operational efficiency.
• Providing guidance, documentation, and training to enhance technical literacy across the organization.
• Ensuring IT operations support business continuity and disaster recovery requirements.

Core Technical Skills

• Windows ecosystem expertise – administration, troubleshooting and deployment across Windows 10/11 and Windows Server environments.
• Microsoft 365 administration – proficiency with Exchange Online, SharePoint, Teams, licensing, security, and compliance configurations.
• Microsoft Intune / Endpoint Manager – device enrollment, configuration profiles, compliance policies, conditional access, and application deployment.
• Microsoft Defender for Endpoint – monitoring, incident handling, patching coordination, and policy tuning.
• ISO 27001 awareness – understanding of ISMS controls, risk management, evidence requirements, audit preparation and operational security processes.
• Wi‑Fi infrastructure knowledge – SSID configuration, authentication methods, troubleshooting coverage and performance issues.
• Firewall administration – experience with rulesets, VPNs, NAT, monitoring, and coordinating changes with MSPs or vendors.
• Asset Management expertise – ownership of the full lifecycle including procurement, deployment, tracking, offboarding, and disposal aligned with BYOD and corporate device policies.

Support & Vendor Management

• Experience managing third‑party desktop support providers – SLAs, ticket escalations, service reviews, documentation, and quality control.
• Ability to define and enforce BYOD policies – security requirements, onboarding/offboarding, compliance checks.
• Strong stakeholder communication skills – translating technical needs into business context for non‑technical teams.

Tools & Platform Proficiency

• Natterbox – telephony configuration, user provisioning, call flow adjustments, troubleshooting. (Optional)
• Slack – workspace administration, channel governance, integrations and security controls.
• DocuSign – user management, document workflows, templates, and audit trails. (Optional)
• Office 365 suite – Teams, SharePoint, OneDrive, and productivity management.
• Kaspr, Lusha, LinkedIn Sales Navigator – understanding of integration, access management, and data control (especially for sales teams). (Optional)
• NinjaOne – RMM monitoring, alerting, patching, endpoint automation.
• SecurityHQ – working with SOC dashboards, incident triage, communication with SOC analysts.
• Business Cube – familiarity with ERP/CRM workflow support and user provisioning.
• Lenovo management tools – fleet management, warranty support, hardware lifecycle processes.

Benefits

• Private Healthcare Plan
• Pension Plans
• Training & Development