IT Network/Infrastructure Support Engineer 1st Line

Vinci Energies Group; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology services partner is seeking an IT Support Engineer in Coventry, UK. You will provide comprehensive IT support across 30 offices, managing user accounts, troubleshooting issues, and ensuring quality adherence. Ideal candidates will have strong technical knowledge, experience with Microsoft stack, and the ability to thrive in a hybrid work environment.

Qualifications

• Experience with Desktop & Server solutions across the Microsoft stack.
• Knowledge of WiFi solutions and Cisco equipment.
• Experience in desktop/end-user break-fix support.

Responsibilities

• Taking initial day-to-day calls for IT support.
• Raise tickets for issues and manage the Support Mailbox.
• Setup accounts for new starters and process leaver accounts.
• Build and upgrade laptops/desktops and install software.

Skills

Desktop solutions

Server solutions

WiFi solutions

Windows 10

Office 365

Active Directory

Backup technologies

SolarWinds Monitoring

Education

Microsoft Certifications

Tools

Hyper-V

Veeam

Job description

Job Summary

We are looking for a technically focused IT Support Engineer to join our Internal Support team at Vinci Energies UK & ROI. This UK-based role will support a range of software and hardware across 30 offices situated around the UK and ROI.

Key Responsibilities

• Taking initial day‑to‑day calls
• Raise tickets
• Password resets
• Check through the day and log calls in the Support Mailbox
• Check Nagios and report any alerts
• Setup New Starter Accounts
• Process New Starters – Profile Setup / IAM / Homepage / Outlook / Skype / Printers / Map Drives/Teams, etc.
• Process Leaver Accounts
• Order Phones / SIMs (Data or Voice)
• Order HP Laptop / Desktop including accessories
• Request quotes for Laptop / Desktop (HP) / Phone pricing
• User Printer Setups, Drive mapping
• Build laptop / desktop
• Upgrade laptop / desktop – Memory / Hard Drives
• Off‑the‑shelf software / application installs
• Order from CDW (licenses)
• Backup and file restore
• Desktop / end‑user break‑fix support
• Maintain timesheets for project cost monitoring

Technical Requirements

This role requires technical knowledge with a number of years’ experience.

Knowledge of Microsoft Core Stack

• Proven experience with Desktop & Server solutions across the Microsoft stack.
• WiFi solution experience & knowledge, with Cisco etc.
• Microsoft Certifications advantageous.
• Active Directory
• Windows 10
• Office 365
• Hyper‑V
• Backup technologies: Veeam
• Experience with SolarWinds Server and Applications Monitoring software advantageous.

Additional Responsibilities

• Ensure own and team adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
• Consistently embody and demonstrate Axians’ UK core values—Trust, Solidarity, Responsibility, Entrepreneurial Mindset and Autonomy—in all interactions and behaviours, both internally and externally.

Work Environment

Axians is a fun and growing business in the UK and globally. We support a hybrid work environment, but we prefer face‑to‑face teamwork either in our offices or at customer sites.

About Us

Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions. As part of VINCI Energies, we empower customers to deploy technologies that achieve critical operational outcomes.