IT I&O Engineer

Techbuyer Group; Harrogate; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology solutions company based in Harrogate is seeking an IT I&O Engineer to monitor and maintain computer systems and networks. The role involves second and third line support, training users, and project delivery. Candidates should have a solid understanding of Windows Server, Active Directory, and Microsoft Azure. Additionally, strong listening skills and experience with multi-site infrastructure are desirable. This position fosters collaboration with various departments to ensure effective IT support services.

Qualifications

• Demonstrable experience with IT systems and support.
• Solid understanding of multiple Microsoft systems and services.
• Experience with multi-site infrastructure is desirable.

Responsibilities

• Monitoring and maintaining computer systems and networks.
• Responding to IT support requests via Service Desk.
• Responsible for resolution of 2nd and 3rd line requests.
• Supporting technical sales and support queries.

Skills

CompTIA N+

Windows Server

Active Directory

Group Policy

Microsoft 365

Entra

Azure

MFA/2FA solutions

Excellent listening skills

Job description

Job Summary

As our IT I&O Engineer, you’ll be monitoring and maintaining our organisation’s computer systems and networks, migrating/decommissioning company systems and installing new systems to deadlines, training users on systems and assisting other departments with technical sales/support queries. The role also involves a mix of 2nd/3rd line support and Project delivery.

Responsibilities

• Building and maintaining valuable relationships with colleagues and departments.
• Responding to I.T support requests via our Service Desk
• Ensuring support activity aligns with ‘Shift Left’ principle where possible.
• Responsible for the resolution of 2nd and 3rd line request on our Service Desk.
• Identifying underlying problems attributed to incidents and resolving the underlying cause.
• Deploying, Supporting, Management and troubleshooting or all I&O systems and services.
• Lead or provide Technical leadership on Business Projects.
• Coordinate with I&O Technicians for fixes and improvements to systems or workflows.
• Backup and Restore testing.
• MS Office application management
• MS Exchange system management
• Supporting branch office equipment remotely
• Planning and leading migrations and deployments.
• Decommissioning of infrastructure
• End user and I&O Colleague training on new systems
• Maintaining documentation and guides for both I&O colleagues and Staff.
• Managing the Asset register, CMDB.
• Maintaining and responding to the PRTG alerting system.
• The job holder is expected to understand and work according to the requirements of the Techbuyer Quality Management System

Required Skills or Training

• CompTIA N+ or demonstrable experience.
• Solid understanding for Windows Server , Active Directory, Group Policy.
• Solid understanding of 365, Entra and Azure.
• MD102, MS102, AZ800 and AZ801 or demonstrable experience.
• Experience of multi-site infrastructure desirable
• Knowledge of MFA/2FA solutions
• Excellent listening and questioning skills