IT ENGINEER

Airedale Group; Wheldon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading provider in the hospitality sector is seeking an IT Engineer to join their IT Operations & Security team. This full-time role involves managing the IT infrastructure, providing technical support, and enhancing cybersecurity measures. Candidates should have a degree in a related field, proven IT experience, and skills in Windows and Azure environments. Opportunities for professional development are available.

Benefits

Opportunities for professional development

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• Proven experience in IT operations and infrastructure management.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Install, configure, and maintain Windows desktops and laptops.
• Manage mobile devices and ensure security compliance.
• Troubleshoot hardware and software issues.

Skills

IT infrastructure management

Troubleshooting

Cybersecurity best practices

Windows operating systems

Azure

Communication skills

Education

Bachelor’s degree in a related field

Tools

Azure

Windows OS

Virtual machines

Job description

Company Overview

We are the market leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation, offering a complete end‑to‑end solution with the country’s largest body of professional maintenance engineers. We have long‑standing relationships with many of the biggest multi‑site brands in the UK.

Job Summary

The IT Engineer will be a vital member of the IT Operations & Security team, ensuring the reliability, security, and efficiency of the organisation’s IT infrastructure. Reporting directly to the Group Head of IT Operations & Security, this role involves managing hardware and software, providing technical support, and contributing to the organisation’s cybersecurity efforts.

Key Responsibilities

• Install, configure, and maintain Windows desktops and laptops.
• Manage mobile devices and tablets, ensuring security and compliance.
• Troubleshoot and resolve hardware and software issues on end‑user devices.
• Install, update, and maintain software applications on desktops and servers.
• Monitor application performance and optimise for efficiency.
• Provide end‑user support for application‑related inquiries and issues.
• Assist in managing and maintaining network infrastructure, including routers, switches, and firewalls.
• Ensure network availability, performance, and security.
• Troubleshoot connectivity issues and liaise with service providers when needed.
• Administer on‑site servers, ensuring their availability and optimal performance.
• Install, configure, and maintain server hardware and operating systems.
• Monitor server resources and troubleshoot server‑related issues.
• Administer Azure cloud resources, including virtual machines, storage, and networking.
• Create, configure, and manage virtual machines in Azure.
• Monitor and optimise Azure services for performance and cost‑effectiveness.
• Implement and manage backup solutions for on‑premises and cloud‑based systems.
• Develop and maintain disaster recovery plans and procedures.
• Regularly test and verify backup and recovery processes.
• Assist in implementing and maintaining cybersecurity measures and policies.
• Monitor security alerts and respond to incidents promptly.
• Contribute to security audits and assessments.
• Provide technical support to end‑users, resolving IT‑related issues.
• Collaborate with cross‑functional teams to ensure effective problem resolution.
• Offer guidance and training to end‑users as needed.
• Maintain accurate records of IT configurations and procedures.
• Generate reports on system performance, incidents, and security.
• Assist in compliance reporting and audits.
• Collaborate effectively with team members and other departments.
• Communicate technical information clearly to both technical and non‑technical stakeholders.
• Participate in IT team meetings and contribute to IT strategy discussions.

Details

Full‑time, Permanent, Office‑based, 8:30 am – 5:00 pm.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• Proven experience in IT operations, infrastructure management, and support.
• Familiarity with Windows operating systems, Azure, virtualisation technologies, and cybersecurity best practices.
• Strong problem‑solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft certifications) are a plus.
• Valid driver’s licence and access to a car.
• Opportunities for professional development and training.