IT Applications Support Analyst

Barchester Healthcare Homes Limited; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an IT Applications Support Analyst to enhance their digital support services. The role involves providing desk-based assistance, managing IT requests, and ensuring effective application performance. Ideal candidates will have a strong background in application support and excellent communication skills. This position offers a unique opportunity to contribute to the digital transformation of healthcare services.

Benefits

Opportunity for career development

Engagement in digital transformation

Supportive work environment

Qualifications

• Strong background in application support and user engagement.
• Good knowledge of Optima or similar systems is advantageous.

Responsibilities

• Provide responsive support and advice to users across the business.
• Log and manage calls through the IT case management system.
• Resolve functional and technical issues.
• Liaise with stakeholders for smooth system performance.
• Maintain records in the IT Service Management system.

Skills

Excellent written and verbal communication

Professional and customer-focused

Strong problem-solving skills

Organisational skills

Ability to build positive relationships

Self-motivated and trustworthy

Education

Good standard of education including Maths and English

Tools

Optima or similar systems experience

Job description

To apply for this position, please email [e-mail].

The role

Barchester Healthcare is one of the UK’s leading care providers, with a strong reputation for delivering quality services across our homes and hospitals. We are now looking for an IT Applications Support Analyst to join our team. In this role, you’ll provide essential desk‑based support and system administration for our applications, with a focus on the Optima system. As we continue to grow and adopt new digital solutions, you’ll play a key role in supporting additional applications across the business.

What you’ll be doing

• Provide responsive, desk‑based support and advice to users across the business
• Log and manage calls, emails, and tickets through our IT case management system
• Resolve common functional and technical issues, escalating when necessary
• Liaise with stakeholders to ensure smooth system performance
• Support users of all abilities, helping them become more confident and self‑sufficient
• Maintain accurate records in our IT Service Management system
• Escalate bugs, issues, and enhancements through the correct channels
• Be a friendly, approachable point of contact for non‑technical users

What we’re looking for

• Experience: Strong background in application support and user engagement
• Desirable: Knowledge of Optima or similar systems
• Education: Good standard of education including Maths and English

Skills

• Excellent written and verbal communication
• Professional, approachable, and customer‑focused
• Strong problem‑solving and organisational skills
• Ability to build positive working relationships across teams
• Self‑motivated, trustworthy, and able to work under pressure

Why join us?

• Respect – for colleagues and the people we care for
• Integrity – honesty and fairness in everything we do
• Passion – dedication and pride in our work
• Empowerment – enabling our people to succeed
• Responsibility – committed to providing excellent service

This is a fantastic opportunity to develop your career in IT support while making a difference in one of the UK’s leading healthcare providers. Apply today and join the team that’s driving digital transformation at Barchester Healthcare.